Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
1
Nest thermostat
on January 13, 2022
Posted by: randy
It worked fine for almost a year. Then it has dropped WIFI dozens if not hundreds of times. I installed a new one and the same thing happened immediately. A lot of people complaining about this on Nest Forums. Nobody has a fix. Frustrating to say the least.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 15, 2022
Hi Randy, thanks for sharing your review here. We're sorry for the frustrating experience with your Nest Thermostat. We'd like to get a better look at your device and help identify the cause of your connectivity issues with it. Please reach out to our support team so we can assist you find a fix and further improve your overall experience with your Nest Thermostat. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
3
becomes quite confusing
on April 30, 2021
Posted by: mocha Mueller
Really don't care for it just dealing with their right now you can't adjust the temperature right for every day and then it just kind of does what it wants to do at times sometimes it makes it too hot in the house and sometimes it does not cool down to the temperature is supposed to pretty much a headache
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 4, 2021
Hi Mocha Mueller, thank you for sharing your experience with us. We understand how frustrating it can be when you're not able to properly adjust the temperature in your home using the Nest Thermostat.
The unexpected temperature changes may have happened due to the existing schedules. You can follow the steps in the following article to change and set your temperature presets.
To view, edit, or create temperature presets for your thermostat:
Open the Home app.
Select your thermostat on the home screen.
Tap Settings.
Select Temperature preferences.
Choose Temperature presets.
Select an existing preset to change or delete it, or tap Add to create a custom preset.
You may visit this page for more information: https://support.google.com/googlenest/answer/10185085
If the issue continues, we recommend contacting our support team as we may need to have a look at what may be causing it. Feel free to reach out to us here: https://support.google.com/googlenest/gethelp
The unexpected temperature changes may have happened due to the existing schedules. You can follow the steps in the following article to change and set your temperature presets.
To view, edit, or create temperature presets for your thermostat:
Open the Home app.
Select your thermostat on the home screen.
Tap Settings.
Select Temperature preferences.
Choose Temperature presets.
Select an existing preset to change or delete it, or tap Add to create a custom preset.
You may visit this page for more information: https://support.google.com/googlenest/answer/10185085
If the issue continues, we recommend contacting our support team as we may need to have a look at what may be causing it. Feel free to reach out to us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
thermostat is awesome
on November 21, 2021
Posted by: Jess
easy set up and useSetting it up to our preferences and still being able to adjust.Not only from the device but also from your phone is super easy.So far so good
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Does not work on HVAC system with a heat pump
on August 9, 2021
Posted by: Sam B
After a very frustrating 1/2 day of installing and reinstalling, reading through countless FAQ's and trying recommended wiring configurations I gave up.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, August 12, 2021
Hi Sam B, thanks for the review and we’re sorry to hear of your difficult experience with the installation of your Nest Thermostat.
Nest Thermostat works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery that has a maximum of 6 wires. It’s important to check first if your system is compatible with our compatibility checker: https://store.google.com/us/widget/compatibility/thermostat
Once confirmed that your system is compatible, the Google Home app will guide you through the installation and setup, and it will help you select all the right options for you and your home. Here are some steps to get started with your Nest Thermostat: https://support.google.com/googlenest/answer/10125150
You can also reach out to our support team and we'll be more than happy to assists you with the process. Contact us here anytime: https://support.google.com/googlenest/gethelp
Nest Thermostat works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery that has a maximum of 6 wires. It’s important to check first if your system is compatible with our compatibility checker: https://store.google.com/us/widget/compatibility/thermostat
Once confirmed that your system is compatible, the Google Home app will guide you through the installation and setup, and it will help you select all the right options for you and your home. Here are some steps to get started with your Nest Thermostat: https://support.google.com/googlenest/answer/10125150
You can also reach out to our support team and we'll be more than happy to assists you with the process. Contact us here anytime: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
Weird looking and not easy to use
on January 5, 2022
Posted by: JudySue
First off, I did not like the way it looked. It was round and had a mirror face which looked especially weird in the middle of my wall. I also did not find it easy to use and ultimately returned it to the store.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 9, 2022
Hi JudySue, thanks for your feedback on Nest Thermostat. We're sorry to hear that you already returned it.
We're always finding ways to keep improving our products and services and we've taken note of your feedback. We'll also make sure to pass this along to our product team. If you ever have a change of heart reconsider using Nest Thermostat again, please consider contacting our support team here: https://support.google.com/googlenest/gethelp
We're always finding ways to keep improving our products and services and we've taken note of your feedback. We'll also make sure to pass this along to our product team. If you ever have a change of heart reconsider using Nest Thermostat again, please consider contacting our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent thermostat
on December 30, 2021
Posted by: Teeville
This is the third smart thermostat I have used. It was easy to install. It is fairly intuitive making choices simple. Programming is much better and simpler than my previous thermostat experience with brand Honey….The unit is small and attractive. Controls are easy to learn.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Disconnects from google home app
on September 11, 2021
Posted by: Abhi
The device keep getting disconnected from google home app every now and then, restarted and reset it multiple times but of no use. Hope this is just a bug and gets patched up in next update if any, or it’s as good as your non-wifi thermostat
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, September 14, 2021
Hi Abhi, thanks for sharing your experience. We’re sorry to hear that you’re having a connectivity issue on your Nest Thermostat.
Connectivity issues for Nest Thermostat may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby, and other Wi-FI settings.
If you have a dual band router, try setting up your Nest Mini on either the 2.4GHz or 5GHz bands and see which band is more stable.
We’re always here to help. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Connectivity issues for Nest Thermostat may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby, and other Wi-FI settings.
If you have a dual band router, try setting up your Nest Mini on either the 2.4GHz or 5GHz bands and see which band is more stable.
We’re always here to help. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Simple to install and use
on March 2, 2021
Posted by: Kevin
You set temp modes and schedule them through the day. You can easily change them on the fly with a command to the Google assistant. One thing I'd change or add is the ability to use temperature sensors so that I can change the temperature based on the room I'm
I would recommend this to a friend!
Written by a customer while visiting Google LLC