Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
So far, so great!
on April 23, 2021
Posted by: PaigeT
Very easy to install, simple to set up, and perfectly effective performance overall. And it looks cool, to boot.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Thermostat never turn off
on July 23, 2021
Posted by: Not worth it
I bought the device thinking it would help save on the energy bill but after a month I notice that my bill doubled and the thermostat never turns off.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 28, 2021
Hi there, thanks for sharing your experience with your Nest Thermostat. We’re sorry that you came across this issue, but we're to help.
There are number of reasons why your heating or cooling system might be doing something unexpected. Checking your Nest Energy History is the best way to confirm what caused the change on your Nest Thermostat's temperature.
There are also ways to help improve energy savings, and reduce your utility bills. We suggest checking this article to learn more: https://support.google.com/googlenest/answer/9249254
You may check this out to find more about the thermostat settings: https://support.google.com/googlenest/answer/9244728
We’d like to know more about this issue. Please visit us using this link, and we'll do our best to help: https://support.google.com/googlenest/gethelp
There are number of reasons why your heating or cooling system might be doing something unexpected. Checking your Nest Energy History is the best way to confirm what caused the change on your Nest Thermostat's temperature.
There are also ways to help improve energy savings, and reduce your utility bills. We suggest checking this article to learn more: https://support.google.com/googlenest/answer/9249254
You may check this out to find more about the thermostat settings: https://support.google.com/googlenest/answer/9244728
We’d like to know more about this issue. Please visit us using this link, and we'll do our best to help: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
new nest thermostat
on March 16, 2021
Posted by: Curt C
i have had a very hard time reconnecting to the internet. it does not change temperature manually well... when i try to change the temp, it does not work over half the time, and the other half, it changes in the wrong direction. will not buy another and plan to take this back for something else...
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, March 25, 2021
Hi Curt C, thanks for sharing your experience with us and for bringing this up. We're sorry to hear you had issues with your Nest Thermostat.
We'd love to help. You can try these troubleshooting steps that may help with your concern:
- On the Nest Thermostat display. Go to Settings and select Factory Reset. Keep in mind that when you perform a factory reset, all info or data on your Nest Thermostat will be deleted and you'll have to re-setup.
- Begin thermostat setup with the Google Home app again. On the main screen, tap (+) > and then Set up a Nest product.
The Home app will walk you through the process or you can check this link: https://support.google.com/googlenest/answer/10125150
If you need help, feel free to contact us and we'd love to assist you. You can reach out to us anytime here: https://support.google.com/googlenest/gethelp
We'd love to help. You can try these troubleshooting steps that may help with your concern:
- On the Nest Thermostat display. Go to Settings and select Factory Reset. Keep in mind that when you perform a factory reset, all info or data on your Nest Thermostat will be deleted and you'll have to re-setup.
- Begin thermostat setup with the Google Home app again. On the main screen, tap (+) > and then Set up a Nest product.
The Home app will walk you through the process or you can check this link: https://support.google.com/googlenest/answer/10125150
If you need help, feel free to contact us and we'd love to assist you. You can reach out to us anytime here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
Nest Thermostat
on June 23, 2021
Posted by: cflo
hard to get to digital ac "number" setting. wish it were touch screen instead
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 24, 2021
Hi cflo, thanks for reaching out. We are sorry to hear that you’re having difficulties using your Nest Thermostat.
We value your feedback as we're always looking for ways to improve our products and services. Your review helps us a lot along the process. If you need assistance, you’re more than welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
We value your feedback as we're always looking for ways to improve our products and services. Your review helps us a lot along the process. If you need assistance, you’re more than welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
Good but not great.
on November 18, 2021
Posted by: Scott
The device is pretty easy to install/setup but there are some things keeping it from 5 stars. For one the humidity reading is very inaccurate and always displays at least 10% higher than the actual. Often it seems to just get stuck at over 70%. I have two Nest Thermostat's and both have this flaw and there are countless reviews online with the same complaint. It has nothing to do with humidity inside the wall cavity or any nonsense Google wants you to believe. It just doesn't work correctly. For me it's not a deal breaker because it doesn't seem to negatively affect the function of the device.The thermostat itself is also missing some basic functionality. There is no way to set or resume a temperature preset (schedule) from the thermostat. You have to use the Google Home app or voice assistant to set a preset. It would be nice if you could do this from the thermostat itself so it doesn't require finding your phone or using voice assistant.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, November 19, 2021
Hi Scott, thanks for taking the time to share your experience with using the Nest Thermostat. We’re sorry to learn that you’re having issues with its incorrect humidity readings, and that you have to use the Google Home app or voice assistant to set a preset.
We understand how important it is to have the correct humidity readings, we recommend performing the steps below to see if the humidity readings will improve:
- Remove the thermostat display from its base for about 5 seconds.
- Reattach the display.
- Wait for 10 seconds.
- If the relative humidity readouts return to normal, you may need to monitor in 24 hours for any changes.
We’ve taken note of your feedback about the thermostat functionality, and we’ll pass it along to our products team as we always aim for improvements. Meanwhile, if the readouts stay incorrect, we’d like to have a better look into this and we’ll find a way to help improve your experience. We suggest contacting our support team as soon as possible, or at your earliest convenience, here: https://support.google.com/googlenest/gethelp
We understand how important it is to have the correct humidity readings, we recommend performing the steps below to see if the humidity readings will improve:
- Remove the thermostat display from its base for about 5 seconds.
- Reattach the display.
- Wait for 10 seconds.
- If the relative humidity readouts return to normal, you may need to monitor in 24 hours for any changes.
We’ve taken note of your feedback about the thermostat functionality, and we’ll pass it along to our products team as we always aim for improvements. Meanwhile, if the readouts stay incorrect, we’d like to have a better look into this and we’ll find a way to help improve your experience. We suggest contacting our support team as soon as possible, or at your earliest convenience, here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
Incompatible with Nest App
on March 28, 2021
Posted by: Dave
Despite what it says on the outer packaging, Google Nest Thermostat does not work with Google Nest App. It wants you to use a different Google Home app, but some of the Nest products are not compatible with that app. So now you need 2 apps - Nest for some nest products Google Home for other nest products. Nest Thermostat came bundled with Nest Temperature Sensors, with which it is also incompatible. Which also have dubious small print on packaging, seems it gets retailers confused.Google has taken a perfectly simple product line and mucked it up.Google needs some software help ...
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, March 31, 2021
Hi Dave,
Thanks for sharing your feedback. We hear your frustration and understand change isn’t easy.
The Google Nest Thermostat is the first thermostat in Nest’s lineup to be entirely set up on the Google Home app. Also, the Nest Temperature Sensor is only compatible with Nest Learning Thermostat (3rd gen) and Nest Thermostat E for North America. We always update our products and services to improve your experience with them, and your feedback goes a long way in the process.
Should you have any questions or need further help, we'd be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Thanks for sharing your feedback. We hear your frustration and understand change isn’t easy.
The Google Nest Thermostat is the first thermostat in Nest’s lineup to be entirely set up on the Google Home app. Also, the Nest Temperature Sensor is only compatible with Nest Learning Thermostat (3rd gen) and Nest Thermostat E for North America. We always update our products and services to improve your experience with them, and your feedback goes a long way in the process.
Should you have any questions or need further help, we'd be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to install, intuitive to control
on December 14, 2021
Posted by: Mathew
Great smart thermostat and a huge upgrade from the dumb one that came default on the wall. I love that it knows when I'm not home so I don't waste money heating/cooling an empty place.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest is the Best
on May 27, 2021
Posted by: Juanuno
Easy setup Clear Display and very intuitiveNot your Grandpas Thermostat
I would recommend this to a friend!
Written by a customer while visiting Google LLC