Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Save money, save time
on March 2, 2021
Posted by: vjohnson2nd
Perfect performance aside, I just like the option to not have to get up and walk across the house to adjust with the thermostat. I noticed the difference on my bill immediately.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Will not work
on December 25, 2021
Posted by: eddie
Does not recognize wires that ARE connected. I can't use it.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 28, 2021
Hi Eddie, thanks for sending in your feedback on your Nest Thermostat. We're sorry to hear that the device doesn't recognize the wires that are already connected. We'd like to help identify why and provide you with troubleshooting steps that may resolve the issue. Please contact our support specialists so we can get more details about the issue and further assist you. You can reach us on our Google Help page here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
Google Nest Thermostat
on July 12, 2021
Posted by: Gwen
I got this thermostat recently but it does not work well. The temperature I set via the App on my phone does Not match with the set temperature shown on the actual thermostat.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 14, 2021
Hi Gwen, thanks for taking the time to share your experience with us. We’re sorry to hear that the temperature you set shows different from the app and the actual thermostat.
If you haven’t tried it yet, we suggest doing a quick restart on your Nest Thermostat.
On the Thermostat:
Go to settings > and select restart
If the issue still persists, We’d like to learn more and may need to take a closer look in order for us to understand this issue. You can always reach out to our support team here: https://support.google.com/googlenest/gethelp
If you haven’t tried it yet, we suggest doing a quick restart on your Nest Thermostat.
On the Thermostat:
Go to settings > and select restart
If the issue still persists, We’d like to learn more and may need to take a closer look in order for us to understand this issue. You can always reach out to our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
Hoping for feedback
on March 14, 2021
Posted by: Michael
Very pleased, good looking very compatible. Hard to get info if *star connection can offer constant voltage like r connection. Any feedback would be appreciated.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Hope it's good
on January 14, 2021
Posted by: tot2020
[This review was collected as part of a promotion.] I got it a month ago but I haven't installed it yet because I didn't want to have an issue with my thermostat in the middle of winter while changing it! But I've been wanting to change to Smart system for a while, so one day the weather is warm, I'll upgrade mine.
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Thermostat
on December 10, 2021
Posted by: John F
Does everything I expected from it. Happy. Very good purchase and I was able to achieve very respectable price.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great idea
on July 3, 2021
Posted by: Preciousme71
Love my new nest thermostat. I am able to monitor my settings and have the option of when to cool the house or raise when no one is home
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Amazing
on December 14, 2020
Posted by: Mama 2020
from Illinois
Gender:Female
[This review was collected as part of a promotion.] I absolutely love the thermostat! It was so easy to install. I can control it with my phone when I’m not home. Even when I’m in bed and it gets cold. You can also program it for different times. I also like that it gives you eco temps.
I would recommend this to a friend!
Written by a customer while visiting Google LLC