Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Best thing ever
on October 31, 2021
Posted by: homar2981
Love never having to get up to change or know what the temperature is. Just ask Google.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Ok, but install was too hard
on July 11, 2021
Posted by: Former Honeywell User
I have a heat-only millivolt system, quite old. The Google primer said it wouldn't work with my furnace. It does. Had to go on Youtube to find d that anyway with someone who had the same type of heating system to get the wiring correct. Did need a 12 volt transformer, but had it anyway from my old Honeywell that stopped talking to its app. Works fine now, Would prefer more display options though.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 13, 2021
Hi there, thanks for taking the time to share your experience with us. We appreciate that you chose the Nest Thermostat to provide comfort in your home.
Setting up Nest Thermostat with a millivolt system is not advisable. You can check our online compatibility checker here: https://support.google.com/googlenest/answer/9246656
We value your feedback as we’re always working to improve our products and services. Your feedback goes a long way.
If you have any questions, or need assistance, you can always reach out to our support team here: https://support.google.com/googlenest/gethelp
Setting up Nest Thermostat with a millivolt system is not advisable. You can check our online compatibility checker here: https://support.google.com/googlenest/answer/9246656
We value your feedback as we’re always working to improve our products and services. Your feedback goes a long way.
If you have any questions, or need assistance, you can always reach out to our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Helps us save money
on December 23, 2020
Posted by: Timf
from Torrance, Ca
Gender:Male
[This review was collected as part of a promotion.] This Thermostat helps us save money. Its so easy to install, I feel anyone could do it. It gives suggestions on when I should adjust the heat during sleeping hours. Im able to turn the heater on even before I get home from work. It looks good in the house and gives me that updated feel even in an older home. Its brilliant!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Queen
on May 16, 2021
Posted by: Mayrakiss
I love it!! It is extra technology!! Specially when I forget to turn it off!!
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
5
Great Product!
on December 13, 2020
Posted by: Mazda
from Laporte
Gender:Female
[This review was collected as part of a promotion.] This is a awesome Central hub to control all your smart home accessories. Add to it the everyday smarts of Google Assistant makes it that much better. Everyone at home was sceptical when I got it, but now after using it for a couple of weeks, it's become everyone's go to source for answers. Great product Google. **One thing I wish was different, a slightly bigger screen. Using in the kitchen, a 10" screen would really put it over the top for me.
Written by a customer while visiting Google LLC
Customer Rating
5
All I needed
on July 20, 2021
Posted by: Lisa W
Great product, super easy to install. 100% recommended.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Looks great
on March 5, 2021
Posted by: lgoss326
This thermostat looks great. The ability to easily operate it is lacking and the touch slider is not very sensitive and hard to get just right.
No, I would not recommend this to a friend.
Response from Google LLCBy Edward, Google Customer Care, March 11, 2021
Hi lgoss326,
Thank you for letting us know about your experience. We're sorry to hear you're having an issue with the responsiveness of the touch slider. To isolate the issue, we would suggest rebooting your Nest Thermostat to re-calibrate it. Here's how: https://support.google.com/googlenest/answer/9247296
We're also here to help you. Please reach out to us via the following support link if you'd like us to take a look: https://support.google.com/googlenest/gethelp
Thank you for letting us know about your experience. We're sorry to hear you're having an issue with the responsiveness of the touch slider. To isolate the issue, we would suggest rebooting your Nest Thermostat to re-calibrate it. Here's how: https://support.google.com/googlenest/answer/9247296
We're also here to help you. Please reach out to us via the following support link if you'd like us to take a look: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
3
Nest
on January 8, 2022
Posted by: Captain Bob
Easy to install. Not intuitive for settings. Still haven’t figured out how to put on permanent hold.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, January 11, 2022
Hi Captain Bob, We appreciate the feedback and we're sorry to hear that you're experiencing some difficulties with holding the thermostat in a permanent temperature. Here are some steps that you can follow to start the temperature hold from the device itself:
1. In the Menu view, select Hold Hold temperature.
2. Select Current temp or Eco.
3. Choose a time. You can scroll up and down to edit the time by half-hour blocks.
Note: If you’re using the Eco preset, you can also choose None to hold the temperature indefinitely until you end the hold. For other presets, your thermostat can hold the temperature for up to 24 hours.
4. Select Confirm.
If you've done this already and you're still experiencing some difficulties, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
1. In the Menu view, select Hold Hold temperature.
2. Select Current temp or Eco.
3. Choose a time. You can scroll up and down to edit the time by half-hour blocks.
Note: If you’re using the Eco preset, you can also choose None to hold the temperature indefinitely until you end the hold. For other presets, your thermostat can hold the temperature for up to 24 hours.
4. Select Confirm.
If you've done this already and you're still experiencing some difficulties, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC