Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Google Nest review
on December 31, 2021
Posted by: Frank
Had it installed two weeks ago as part of my Electric company’s plan. So far impressed with its function and my ability to control it.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
2
Nest learning thermostat
on July 25, 2021
Posted by: James U.
Easy to install but the set up took 3 tries and a 4th time after a factory reset. It kept losing wifi connection.. setup shouldn't be so difficult and it shouldn't need a professional to install it. This should be something any home owner should be capable of doing on their own.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, July 28, 2021
Hi James U, thanks for taking the time to share your feedback. We’re sorry to hear that you’re having a connectivity issue with Nest Thermostat.
Connectivity issues for Nest Thermostat may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-Fi settings.
Dual band connection should be compatible with Nest Thermostat. 2.4Ghz is more stable compared to 5Ghz especially if there’s a lot of devices connected to the same network at the time and we are glad that you're able to connect it.
We’re always here to help in case you need further assistance. You may contact us through this support link: https://support.google.com/googlenest/gethelp
Connectivity issues for Nest Thermostat may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-Fi settings.
Dual band connection should be compatible with Nest Thermostat. 2.4Ghz is more stable compared to 5Ghz especially if there’s a lot of devices connected to the same network at the time and we are glad that you're able to connect it.
We’re always here to help in case you need further assistance. You may contact us through this support link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Too bad they discontinued this model.
on April 3, 2021
Posted by: Does what it says
Got this model because we already had two. My son bought me the first one, the expensive one, and we just added on from there. First I got the newest one for my last zone, but it needs a "C" wire which we don't have, and don't feel like tearing down a bunch of sheetrock to make it work. So we found one of the older, discontinued ones, like our others. If you have just a red and white wire, look around on the internet, and get one of these older Nest-E thermostats.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
5
Solid Nest Product (update available though)
on January 3, 2021
Posted by: Styrchn
from Las Vegas
[This review was collected as part of a promotion.] I’m a huge fan of Google Nest products and most of our smart home system is on their stack. I had the Nest Thermostat E at another home before installing the Gen2, and it was interesting to see the differences.
Installation wise, the two products are nearly identical. As with other Nest products, it was easy to follow the instructions. We just unscrewed the old thermostat, snapped in the 5 coloured wires, screwed it back on and everything turned on. The battery started charging and Google directed us to the website to download the app to complete the rest of the setup.
Compared to the E, this thermostat is about 10% larger and thicker. Instead of a frosted white surface it’s a mirror finish. The thermostat uses a touch screen instead of a dial. Some things are nicer for this, but I really liked the tactile click and turn of the E. Compared to Gen1, 2 is supposed to be smaller, and the newer version that’s out is even thinner (but still thicker than the E)
I like the Nest as a thermostat but do find I end up turning off some of the auto scheduling. If you manually override any settings, it tends to learn weird preferences. I see some other negative reviews about it – I don’t really use this feature, so I’m still happy with the product for being able to remotely manage the thermostat, and for general ease of setup and use.
Unless you’re actively repainting or fixing your house, I recommend getting the trim plate in case your old thermostat is not exactly the same size. Between the Nest E and Nest, I find the E good enough for most cases, but the fact the new Nest supports the sensors is something I'll be looking into further.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent
on December 12, 2021
Posted by: Sofibless
Wow finally a wifi thermostat that moderates my heat perfectly i never knew this house could be on 72 and be ok wow.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Much Needed
on September 1, 2021
Posted by: MICHAEL G LEGGETT
The BEST thing since sliced bread and peanut butter.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Nest Thermostat
on November 29, 2021
Posted by: Ryan
Do not like anything about the Nest Thermostat. Not easy to install, C wire issues, no battery life. The functionality of the thermostat is terrible. The touch bar on the side is a poor design and tough to use
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, November 30, 2021
Hi Ryan, thanks for sharing your feedback on Nest Thermostat, and it’s unfortunate to learn that it didn’t quite meet your expectations.
The Nest Thermostat receives power from your HVAC system. It also uses 2 AAA alkaline batteries as a backup, or to supplement if your system can’t deliver enough power. If there’s a power issue and the backup batteries get low, your Nest Thermostat will let you know with a low battery message in the Home app and on the display. You can easily replace the batteries with new ones.
The Google Home app will guide you all the way through checking compatibility, installation, and setup. It will help you select all the right options for you and your home. Here’s the link that may help you get started with your Nest Thermostat: https://support.google.com/googlenest/answer/10125150
Also, we designed the Nest Thermostat to provide a more simplified interface. Apart from the touchbar on the right side, Nest Thermostat is designed with ease of use in the Home app, even when you’re not at home to change the target temperature, select a mode, use temperature presets, change thermostat settings and a lot more. To learn more about the Home app control that includes video tutorial for a brief overview, here’s a link for you: https://support.google.com/googlenest/answer/9249866
We're taking your feedback seriously to work on improving our products and services. And for any support needs that you may have, our dedicated team will always be ready to help you, here: https://support.google.com/googlenest/gethelp
The Nest Thermostat receives power from your HVAC system. It also uses 2 AAA alkaline batteries as a backup, or to supplement if your system can’t deliver enough power. If there’s a power issue and the backup batteries get low, your Nest Thermostat will let you know with a low battery message in the Home app and on the display. You can easily replace the batteries with new ones.
The Google Home app will guide you all the way through checking compatibility, installation, and setup. It will help you select all the right options for you and your home. Here’s the link that may help you get started with your Nest Thermostat: https://support.google.com/googlenest/answer/10125150
Also, we designed the Nest Thermostat to provide a more simplified interface. Apart from the touchbar on the right side, Nest Thermostat is designed with ease of use in the Home app, even when you’re not at home to change the target temperature, select a mode, use temperature presets, change thermostat settings and a lot more. To learn more about the Home app control that includes video tutorial for a brief overview, here’s a link for you: https://support.google.com/googlenest/answer/9249866
We're taking your feedback seriously to work on improving our products and services. And for any support needs that you may have, our dedicated team will always be ready to help you, here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Is Best
on December 14, 2021
Posted by: Jeds
Easy to install; easy to use; easy to buy. Has given me remote access from another state, and the ability to adjust my home's comfort level from bed! One extreme to the other, both just as easy.
I would recommend this to a friend!
Written by a customer while visiting Google LLC