Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
4
Works well
on October 12, 2021
Posted by: Nick
Thermostat is functional and works great. Simple and sleek design. Not too fond of mirror-like surface which can show fingerprint smudges very easy. The sensor strip on side of sensor isnt responsive at times when trying to adjust temperature manually. But all in all, Im satisfied with the thermostat.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Loved it
on January 4, 2022
Posted by: Nest thermostat
I give 5 star I recommend this product easy to install
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
2
Needs better analytics
on March 2, 2021
Posted by: Tom Motyka
Need better data, the reports in google home and Nest app are next to useless. Nothing smart about this thermostat.
No, I would not recommend this to a friend.
Response from Google LLCBy Harvey, Google Customer Care, March 4, 2021
Hi Tom Motyka,
Thanks for sharing your feedback on the new Nest Thermostat with us. We're sorry to hear it didn't meet your expectations.
Your feedback matters to us as we're always on the look out for ways to improve our products. If you need any help with your Nest thermostats, please don't hesitate to contact us here: https://support.google.com/googlenest/gethelp
Thanks for sharing your feedback on the new Nest Thermostat with us. We're sorry to hear it didn't meet your expectations.
Your feedback matters to us as we're always on the look out for ways to improve our products. If you need any help with your Nest thermostats, please don't hesitate to contact us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
2
Hard to use
on May 21, 2021
Posted by: Maddie
Dry hard to use. Keeps going back to a 82 eco. Would not recommend,
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 28, 2021
Hi Maddie, we appreciate you for sharing your experience with us. We are sorry to hear about the inconvenience you are dealing with Nest Thermostat.
Your Nest Thermostat may have a pre-set schedule that causes the temperature to change. You can add or remove the schedule here:
To remove:
- In the Home App.
- Tap settings > schedule > tap the preset temperature > remove.
If you have other concerns or questions you'd like us to answer, feel free to contact our support team and we’ll do our best to help you out here: https://support.google.com/googlenest/gethelp
Your Nest Thermostat may have a pre-set schedule that causes the temperature to change. You can add or remove the schedule here:
To remove:
- In the Home App.
- Tap settings > schedule > tap the preset temperature > remove.
If you have other concerns or questions you'd like us to answer, feel free to contact our support team and we’ll do our best to help you out here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Good
on May 2, 2021
Posted by: Mirei
It’s very convenience. I really like it. I totally recommend it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to use
on July 5, 2021
Posted by: Excellent Thermostat.
Excellent thermostat. Easy to hook up and easy to use. So many functions to use at home are when you are away from home. Work flawlessly. Definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome!
on December 15, 2020
Posted by: RTF44
[This review was collected as part of a promotion.] This thermostat is great. It's super easy to set up and it looks great. It's smart so it learns what temperature to set and you can control it form your phone. I highly recommend this thermostat to others.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
new to me
on December 16, 2021
Posted by: ramos home
first time i use a smart thermostat. it makes it really easy to use your a/c
I would recommend this to a friend!
Written by a customer while visiting Google LLC