Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Simple and Easy to Use
on May 29, 2021
Posted by: Enrique
Installation is easy and simple, configuration took some minutes.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to use but a little hard to set it up
on May 31, 2021
Posted by: ERVIN
I had a hard time try to set it up and connect it to my WiFi.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great product
on April 12, 2021
Posted by: Steveo
Have used next for years and love the product - just purchased another nest for new home ands the install was seamless and it works great
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Wiring issues
on July 10, 2021
Posted by: Bob S.
The instructions are not the greatest with figuring out if the thermostat will work with 4 wires.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 12, 2021
Hi Bob S, thanks for taking the time to share your experience with us. We’re sorry to hear that the installation instructions were not clear. We hear you and we’d like to help you the best way possible.
Nest Thermostat works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery that has a maximum of 6 wires. We suggest to check the compatibility of your system using our compatibility checker: https://store.google.com/us/widget/compatibility/thermostat
If you have any questions or you need further assistance, please reach out to our support team here: https://support.google.com/googlenest/gethelp
Nest Thermostat works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery that has a maximum of 6 wires. We suggest to check the compatibility of your system using our compatibility checker: https://store.google.com/us/widget/compatibility/thermostat
If you have any questions or you need further assistance, please reach out to our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
Minor issues...
on December 26, 2021
Posted by: mlukachie
Product worked great for the first two Weeks. 1 of the 3 units consistently drops off the network. I am having to weekly reset the device and add it back on the network. Other then this issue, they work just fine.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Doesn’t last
on July 9, 2021
Posted by: Jo ma
Didn’t even last for 1-2 years , got a head replaced in 6 months n still doesn’t learn any thing , even after setting a temp, it doesn’t maintain it, have to manually control it
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 11, 2021
Hi Jo ma, thanks for reaching out. We’re sorry to hear that the new Nest thermostat didn’t meet your expectations. The new Nest Thermostat doesn’t use learning/Auto-Schedule, it cannot automatically adjust its temperature schedule. But you can set a temperature schedule during setup and change it anytime you want. Your feedback is highly appreciated as it helps us improve our products and services. If you have questions about your Nest Thermostat, feel free to contact us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Great
on November 27, 2021
Posted by: David
Easy to set up and use help saving energy and keeping cost down.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Not as good as I thought
on May 13, 2021
Posted by: Adrian
Honestly, the Nest Thermostat from “NEST” was a lot better and easier to navigate than the Nest Thermostat that “GOOGLE” offers. The original thermostat from nest was a lot easier to operate and set up schedules. The only thing I really like about the Google version is the user interface on the thermostat. As far as anything else this product can do, it’s ok. I should of never upgraded to the google version. I do still have the opportunity to do so, but I’m just too lazy to uninstall and reinstall the old one.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 17, 2021
Hi Adrian, thanks for taking the time to share your feedback with us. We are sorry to hear that Nest Thermostat did not meet your expectations.
We appreciate your feedback as we're always looking for ways to improve our products and services. If you have any questions or need further help, we'd be be more than happy to assist you here: https://support.google.com/googlenest/gethelp
We appreciate your feedback as we're always looking for ways to improve our products and services. If you have any questions or need further help, we'd be be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC