Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Pretty Cool
on May 12, 2021
Posted by: LitTeachBean84
First things first: I am not a handy man by any means, but this was super easy to install myself. I love that you can program it to adjust automatically and that it senses when you are home and not home and adjusts the temperature accordingly. I have not seen any impact on my bill yet, but I haven't had it quite long enough. Overall, I am satisfied. It's worth the money.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Get the Nest Pro Learning Thermostat
on June 7, 2021
Posted by: JoshZ
I have had a Nest for 10 years and this is by far the worst one. The learning thermostat is so much better and learns about you and is easy to you. The lack of the wheel and interface makes this hard to use and I hate you can’t use the Nest app are forced into the Google Home App which is not simple and has so many steps. It’s annoying. Nest really took a step back with this product.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 10, 2021
Hi JoshZ, thanks for taking the time to share your feedback, and for patronizing our products. However, we apologize for your disappointment with the features for Nest Thermostat.
We designed the Nest Thermostat to provide a more simplified interface. However, we’ve taken your feedback into consideration and we’ll pass it along to the right team since we're always looking for ways to improve our products and services. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google cloud tools and integration with Google’s ecosystem.
We're hoping you will keep using Nest Thermostat, and if ever you need help, please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
We designed the Nest Thermostat to provide a more simplified interface. However, we’ve taken your feedback into consideration and we’ll pass it along to the right team since we're always looking for ways to improve our products and services. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google cloud tools and integration with Google’s ecosystem.
We're hoping you will keep using Nest Thermostat, and if ever you need help, please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
2
Display not working
on October 17, 2021
Posted by: Matt
Does not light up display upon approach. Older model was better.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, October 20, 2021
Hi Matt, thanks for posting your feedback. We're sorry to hear that the display doesn't light up on approach. Wake on Approach will not activate unless a C wire is installed. This helps with battery consumption. If you already have a C wire installed and are still experiencing this issue, we'd recommend that you contact our support specialists so we can get a better idea and help find a resolution. You can reach us through this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
Great, but...
on January 3, 2022
Posted by: Chizek
We love our new Nest thermostat. It was easy to install ourselves.Our only issue is with the visuals... we wear glasses, and even with them on, it is very difficult to read the symbols and know how to make the correct adjustments.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Google Nest
on January 10, 2022
Posted by: Liaison5
We connected to our new Nest Thermostat and enjoy how it monitors our activities automatically adjusting the temperature in our home... but not without some problems. The instructions required a phone call to customer support just to get installed and connected. Later when switching the controller to Economy mode to leave on vacation in the winter, the default was preset at a minimum of 70° F when we needed 55.° It took 3 chat sessions and 2 phone calls to get a customer support person directed by their supervisor to get Economy to 55°! That's not acceptable.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, January 13, 2022
Hi Liaison5, thanks for posting your feedback about your experience with the Nest Thermostat, and with the customer support team. It’s unfortunate to learn that you came across this issue with Eco Mode, and we’re sorry for the inconvenience it has caused you. We’re taking your feedback seriously as it helps us improve how we handle cases with accuracy and efficiency. If you still need help, or if you run into any concerns about the thermostat or its features, please let us know anytime here and we’ll do our best to help improve your experience: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
Simple installation
on March 16, 2021
Posted by: mjo2724
Installation was fairly easy; I used the instruction video and followed along. The one issue was that my old thermostat was a simple, two-wire system and the Nest wants a third "C" wire. I had to lie to the system and tell it I had installed a "C" wire in order to complete the set-up. The system works fine without it, but I have received warning messages that the batteries will have to be changed more frequently without the dedicated thermostat power from the "C" wire. Everything works well, and the controls are simple from the Google home app on my phone, but I'm not sure if I will have to deal with this "C" wire issue in the future.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest thermostat/ohm connect
on July 18, 2021
Posted by: Monkey warts
It's a great product, once you set up the different schedules on it, it operates all by its self. Highly recommend this thermostat to help safe energy and electrical costs.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Google t'stat
on August 11, 2021
Posted by: Richeexxx
Thermostat works well. Much of Setup instructions are not very good. The idea of incorporating flow charts into the setup instructions is apparently unknown to the designers. Essentially a large array of outcomes results from very subtle changes to the setup. This is not obvious until much trial and error is utilized.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, August 12, 2021
Hi Richeexxx, thanks for bringing this up, and we’re sorry to learn that you find the setup instructions for Nest Thermostat not very good.
To help you get started, we have available online help articles at Google Nest Help Center. You can visit this link to learn more about your Nest Thermostat: https://support.google.com/googlenest/answer/10125150
Your feedback goes a long way as we always aim to improve our products and services. We’d like to find out more about your challenges with the setup and help improve your experience and we suggest getting in touch with our specialists here: https://support.google.com/googlenest/gethelp
To help you get started, we have available online help articles at Google Nest Help Center. You can visit this link to learn more about your Nest Thermostat: https://support.google.com/googlenest/answer/10125150
Your feedback goes a long way as we always aim to improve our products and services. We’d like to find out more about your challenges with the setup and help improve your experience and we suggest getting in touch with our specialists here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC