Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
2
Nest thermostat
on March 2, 2021
Posted by: Kai A.
It worked amazing at first but then it just stopped working and ruined the place the heat was coming from
No, I would not recommend this to a friend.
Response from Google LLCBy Vince, Google Customer Care, March 4, 2021
Hi Kai A.,
Whoa, that was definitely not the experience we wanted you to have. We'd like to know more on what happened so we can isolate and identify the cause of the issue. Please contact us on our support site and let us help you with your concern. https://support.google.com/googlenest/gethelp
Whoa, that was definitely not the experience we wanted you to have. We'd like to know more on what happened so we can isolate and identify the cause of the issue. Please contact us on our support site and let us help you with your concern. https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
Nice display design. User interface not intuitive.
on September 8, 2021
Posted by: PalomarParkman
A good looking product. Unfortunately it does not come with a mounting backplate (extra $) and the plate Nest sells (only one design) does not work for my application as it would not cover the hole from the old thermostat completely. I found a nice 3rd party option on the internet but it would be nice if Nest offered more than one backplate design. The user interface is not intuitive. I am constantly ending up in the wrong menu. The display goes blank until you approach it (motion detection?). I am not sure this is useful and I would rather a constant display that I could read from across the room. Connection to the Google home App was also not as intuitive as it could be. Typical of many Google products that work well but the user interface is wanting. I had hoped Nest would be a little better. Since this is the base Nest Thermostat, perhaps the more expensive units are better? This replaced a Honeywell Wifi thermostat that while not as attractive as the nest, was far easier to use!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
This is so great!
on December 22, 2020
Posted by: lindacarol7
from Madison, WI
Gender:Female
[This review was collected as part of a promotion.] We got this to replace our circa 1980 thermostat. Because we like to sleep in a cold room, but want to get up to a warnm house there was uch arguing over who was fgoing to brave the cold house to turn up the heat. (midwest winters are not for the timid). We also liked to turn down the heat when we were at work or away, but again, did not like coming home to a cold house. The Nest G2 has solved all that and more. Installation took DH less than 30 minutes, we also got the trim plate to help hide the rectangular mess left behind when he removed the old T-Stat. He said it was very easy, most anyone could do it. Once it was in and powered up we downloaded the Google Home App on our phones and the fun began.
I love that it allows us to program it it to create an energy efficient schedule, but what is even coooler is that it allows us to remotely change the thermostat temperature from our iPhones anywhere. This means that if we are coming home early and normally the house would be cold we can tell it using the app to turn the temp to whatever we want. It is great and we are looking forward to lower utility costs and greater comfort.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Google Nest
on November 11, 2021
Posted by: Luis
I would recommend a bug fix that the device disconnects to the wifi network when low voltage battery is detected
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, November 12, 2021
Hi Luis, thank you for posting your feedback. We're sorry to hear that you're experiencing some difficulties with the Nest Thermostat disconnecting to your Wi-Fi when the battery is low. The Nest Thermostat will preserve battery power for its main functions so that you'll always have either heat or cooling available. Your feedback is important to us. This will help us better understand what you prefer with the products we provide. We recommend that you reach out to our support specialists so we can check the main cause of the issue which is the battery drain and find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Great features
on December 19, 2020
Posted by: Barbara15
from Baltimore Md
Gender:Female
[This review was collected as part of a promotion.] I bought this about three weeks ago, to replace my very old one. I really love that i can control and manage settings from any where with the Google Home app. I did notice that you do have to do most of your settings from the app and not on your thermostat it's self. But I'm ok with that.
Great product and great features.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Buy the older model
on March 3, 2021
Posted by: Rudster
It looks great but it is much harder to use than the older model. I would buy the older other model over this one for ease of use.
I would recommend this to a friend!
Response from Google LLCBy John, Google Customer Care, March 11, 2021
Hi,
We appreciate your review of the new Nest Thermostat and are sorry that it didn't meet your expectations.
We're always working to understand our customers' needs and expectations so that we can improve our products and offer more options.If you have any questions or concerns about your Google Nest products, we'd be happy to help here: https://support.google.com/googlenest/gethelp
We appreciate your review of the new Nest Thermostat and are sorry that it didn't meet your expectations.
We're always working to understand our customers' needs and expectations so that we can improve our products and offer more options.If you have any questions or concerns about your Google Nest products, we'd be happy to help here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
3
Not very smart
on December 26, 2021
Posted by: Walt
Looks great on wall but won’t respond to presence sensing and location services to go from home to away. Been with t3ch support 5 times and no help. Frustrating
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 29, 2021
Hi Walt, thanks for posting your review. We apologize for a frustrating experience with our support team and your Nest Thermostat. Your thermostat comes with a proximity sensor which should respond to you when you attempt to come closer to the device. If you're willing to give it another go, please contact our support team with your Case ID from your previous contact with us so we can further investigate the issue and find a better resolution for you. You can reach us on our Google Help page here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Great thermostat!
on November 16, 2021
Posted by: Dizneejonny
Love the look and design a d it works great with alexa!
I would recommend this to a friend!
Written by a customer while visiting Google LLC