Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Great Thermostat
on April 28, 2021
Posted by: DHB1
Very easy to install and even easier to program. User can override schedule using Google Home.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Not as good
on December 12, 2021
Posted by: Jccaley1
Not as good as the E version can't get it to connect to alexa
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 16, 2021
Hi Jccaley1, thanks for sharing your feedback on Nest Thermostat, and we’re sorry to hear that you can’t get it to connect to Alexa.
Google is working with Amazon to migrate the Nest Skill on Amazon Alexa to ensure a smooth transition into Google Nest. Once you’ve migrated to a Google Account, use the Alexa app to enable this new Skill and re-link your connections. Either tap on the button in your Alexa app to discover devices, or ask Alexa to discover your Nest products by saying, ""Alexa, discover my devices."" Amazon has more detailed instructions on their website, if you need them. If you don’t find the Google Nest Skill in the Alexa app, the Skill is not available for your particular locale. Please note that you need to be a member of the Nest home to set up the Alexa-Nest connection.
You may reach out to our support channels anytime if further assistance is required and we’d be happy to help you: https://support.google.com/googlenest/gethelp
Google is working with Amazon to migrate the Nest Skill on Amazon Alexa to ensure a smooth transition into Google Nest. Once you’ve migrated to a Google Account, use the Alexa app to enable this new Skill and re-link your connections. Either tap on the button in your Alexa app to discover devices, or ask Alexa to discover your Nest products by saying, ""Alexa, discover my devices."" Amazon has more detailed instructions on their website, if you need them. If you don’t find the Google Nest Skill in the Alexa app, the Skill is not available for your particular locale. Please note that you need to be a member of the Nest home to set up the Alexa-Nest connection.
You may reach out to our support channels anytime if further assistance is required and we’d be happy to help you: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
2
Nest with Heat Pump
on December 20, 2021
Posted by: Mike R
Had to go back to my more conventional Honeywell Wi-Fi Thermostat. Could not get the Nest to perform properly with my Heat Pump System, with regard to the frequency of heating cycles and on/off temperature interval.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 22, 2021
Hi Mike R, thanks for sharing your experience. We’re sorry to hear that Nest Thermostat isn’t working as expected.
We value your feedback as we’re always working to improve your products and services. We’re hoping that you will give us a chance to investigate what’s causing the issue, and to improve your experience. If you need assistance, feel free to contact us here: https://support.google.com/googlenest/gethelp
We value your feedback as we’re always working to improve your products and services. We’re hoping that you will give us a chance to investigate what’s causing the issue, and to improve your experience. If you need assistance, feel free to contact us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Works Like A Charm.
on December 17, 2020
Posted by: TeeMak50
from North Augusta, SC
Gender:Female
[This review was collected as part of a promotion.] I got this about 2 weeks ago and easily installed it myself. I would definitely suggest getting the trim kit if you are replacing an older thermostat, since they usually leave unsightly holes in the wall. After installing it, I must say how much better the wall looks. So stylish and sleek. This works so well especially if you have pets. You can control the heat and air while you are away from home with ease.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Smart Thermostat That's Simple
on December 10, 2021
Posted by: sporfrog
The thermostat is perfect for our needs. It does exactly what we wanted and expected. Anyone who is interested in a Nest Thermostat should review the differences between the available models. If your HVAC system supports it, and you don't need or want the learning features this is a perfect fit. Very happy and it looks pretty cool on the wall too!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Poor design
on May 10, 2021
Posted by: Raysirx
Not as good as ecobee Running c wire is a pain Ecobee shows outside weather
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 11, 2021
Hi Raysirx, thanks for reaching out. We’re sorry to hear that Nest Thermostat did not meet your expectations. We're always working to understand our customers' needs and expectations so that we can improve our products and offer more options.
In most cases, the new Nest thermostat can work with the thermostat wiring for most of the heating and cooling systems available. However, there are cases when your heating and cooling wires are not able to deliver the needed power to your Nest thermostat, then you may need to connect a common (C) wire. It helps deliver enough consistent power to your thermostat. You may contact a Nest Pro technician to help you with the Common wire installation.
We’ve also taken a note of your feedback and we’ll make sure this gets passed along to the right team since we're always looking for opportunities that will help us to keep improving our products and services.
For questions and other concerns, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
In most cases, the new Nest thermostat can work with the thermostat wiring for most of the heating and cooling systems available. However, there are cases when your heating and cooling wires are not able to deliver the needed power to your Nest thermostat, then you may need to connect a common (C) wire. It helps deliver enough consistent power to your thermostat. You may contact a Nest Pro technician to help you with the Common wire installation.
We’ve also taken a note of your feedback and we’ll make sure this gets passed along to the right team since we're always looking for opportunities that will help us to keep improving our products and services.
For questions and other concerns, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
Thermostat Nest
on April 7, 2021
Posted by: Thermostat Nest
Seems easy and convenient to use. Works well with our other devices.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
1
Never connected
on July 14, 2021
Posted by: Chris W
Works. But have to pit batteries in every month and it never stays connected to the wifi
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 18, 2021
Hi Chris W, thanks for sharing a review. We’re sorry to learn of your experience with the connectivity and power of your Nest Thermostat. We hear you.
If your Nest thermostat isn't receiving enough power from your system wires and a common(C) wire is not connected to the thermostat, it will slowly start draining the battery which may result in an unexpected shutdown or disconnecting itself from your Wi-Fi network to preserve power. It may also be related to Wi-Fi connectivity issues where the battery drains due to the network usage of the device.
You may try to completely disconnect your Nest thermostat from the Wi-Fi network and try to use it manually for at least 24 hours. If the issue is resolved while it is disconnected, the battery drain could be caused by your Wi-Fi network. If the issue continues to occur, then the system wires are probably not delivering enough power, and your Nest Learning Thermostat may need a common (C) wire to get adequate power to stay charged up.
You may contact us on Google Nest Support page for troubleshooting guidance about the issue. Here’s the link: https://support.google.com/googlenest/gethelp
If your Nest thermostat isn't receiving enough power from your system wires and a common(C) wire is not connected to the thermostat, it will slowly start draining the battery which may result in an unexpected shutdown or disconnecting itself from your Wi-Fi network to preserve power. It may also be related to Wi-Fi connectivity issues where the battery drains due to the network usage of the device.
You may try to completely disconnect your Nest thermostat from the Wi-Fi network and try to use it manually for at least 24 hours. If the issue is resolved while it is disconnected, the battery drain could be caused by your Wi-Fi network. If the issue continues to occur, then the system wires are probably not delivering enough power, and your Nest Learning Thermostat may need a common (C) wire to get adequate power to stay charged up.
You may contact us on Google Nest Support page for troubleshooting guidance about the issue. Here’s the link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC