Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
4
Great little device
on October 5, 2021
Posted by: Ed F.
Love that this a simplified version of the more expensive units. As we wanted a more inexpensive version of our small rental property.Does exactly what we need and want for the right price.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Not very user friendly
on May 12, 2021
Posted by: have2hunt
Every time I go to adjust the temperature it flips too many degrees And I have to go back and forth until I finally get it right
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 15, 2021
Hi there, we appreciate you for sharing your experience with us. We are sorry to hear about the inconvenience you are dealing with Nest Thermostat. We can imagine how disappointing this experience may have been for you.
Your Nest Thermostat may have a pre-set schedule that is causes the temperature to change. You can add or remove the schedule here:
To remove:
- In the Google Home App.
- Tap settings > schedule > tap the preset temperature > remove.
If you have other concerns or questions you'd like us to answer, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Your Nest Thermostat may have a pre-set schedule that is causes the temperature to change. You can add or remove the schedule here:
To remove:
- In the Google Home App.
- Tap settings > schedule > tap the preset temperature > remove.
If you have other concerns or questions you'd like us to answer, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
3
Poor integration of Nest
on November 5, 2021
Posted by: MoTown
I purchased two Nest Outdoor Cameras and 1 Nest Learning Thermostat several years ago. I recently purchased 1 more Nest Learning Thermostat and 2 Nest Thermostats to add to the four heating zones around my home. The Original Nest Learning Thermostat and the new Nest Learning Thermostat appear on the original Nest application on my iPhone, however the two new Nest Thermostats only appear on the Google Home application. The integration and migration of the Nest and Google Home App is a mess. The Google Home App is only available on iPhones and iPads, not on my PC.... what a mess. My iPad indicates it is too old to run the Google Home App. The thermostats are difficult to control on the Google Home App and the Google Home App is not nearly so friendly to the Nest Cameras.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, November 6, 2021
Hi MoTown, thank you for posting your review. We're sorry to learn how frustrating your experience was with the migration and integration process to the Google Home app. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant.
Your feedback on the difficulties you've experienced with integrating everything on the Google Home app helps us better understand our customers’ preferences and needs. Please let us know more in the following link and share your feedback: https://support.google.com/googlenest/answer/7071494
If you have additional inquiries or need further assistance, we are always ready to help. You can contact us on our Google Help page using this link: https://support.google.com/googlenest/gethelp
Your feedback on the difficulties you've experienced with integrating everything on the Google Home app helps us better understand our customers’ preferences and needs. Please let us know more in the following link and share your feedback: https://support.google.com/googlenest/answer/7071494
If you have additional inquiries or need further assistance, we are always ready to help. You can contact us on our Google Help page using this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
Keeps shutting off
on May 3, 2021
Posted by: Anonymous
I can’t figure this thing out, runs for two mins, then shuts off
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 7, 2021
Hi there, thank you for taking the time to share your feedback. We're sorry to hear that you are experiencing issues with the Nest thermostat and your system.
We recommend using our online compatibility checker to ensure that your heating and cooling system is compatible with the Nest Thermostat. You may check it here: https://store.google.com/us/widget/compatibility/thermostat
Once you confirmed that your system is compatible, you may contact a Nest Pro technician or your preferred HVAC technician to check on your system, and install a Common (C) wire if needed as the short-cycling issue is most likely related to the insufficient power that the Nest Thermostat is getting from the wires from your heating and cooling system a common or C wire will help provide a stable power. You can learn more about common wire here: https://support.google.com/googlenest/answer/9251212
We'd love to answer any questions you may have, and know more about the issue. If you're willing, please reach out to our support team here: https://support.google.com/googlenest/gethelp
We recommend using our online compatibility checker to ensure that your heating and cooling system is compatible with the Nest Thermostat. You may check it here: https://store.google.com/us/widget/compatibility/thermostat
Once you confirmed that your system is compatible, you may contact a Nest Pro technician or your preferred HVAC technician to check on your system, and install a Common (C) wire if needed as the short-cycling issue is most likely related to the insufficient power that the Nest Thermostat is getting from the wires from your heating and cooling system a common or C wire will help provide a stable power. You can learn more about common wire here: https://support.google.com/googlenest/answer/9251212
We'd love to answer any questions you may have, and know more about the issue. If you're willing, please reach out to our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Easy and reliable
on December 29, 2021
Posted by: Billt's Stat
I found this to be very easy to install, I had the 5 wire already ran new, If you do not have 5 wires take the Green wire on the board and put it on C then you need a jumper between W and Y on the board with 18 gage wire and the power off. Other way make sure you have the same color wires matching on the thermostat, yet if you have a 5 wire it will be R is Red, Y is yellow, W is White, G grn and use the Blue for C on the stat and the board
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Installation, programming and use
on April 5, 2021
Posted by: Margo
Easy to use easy to install and program. This device is definitely recommended. I love it because it can be programmed from anywhere
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Only One Problem So Far
on January 12, 2022
Posted by: Techno Guy
The only problem that I have found is that if you create a custom temperature preset, there is no way to delete the preset from the list of presets in the temperature preferences settings section. Therefore, it will show up in your choices when selecting preset temperatures all the time.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
5
Huge Upgrade
on December 17, 2020
Posted by: ah11
Gender:Male
[This review was collected as part of a promotion.] The Nest Thermostat is great! It is a huge upgrade over my previous dumb thermostat. There is a little bit of a learning curve to figuring out all of the different features. For a few days, the thermostat would think the house was unoccupied because it sensed my phone was not in the house. My poor wife couldn't figure out why the heat wasn't on! Once I figured out the fix, it's been smooth sailing.
I would recommend this to a friend!
Written by a customer while visiting Google LLC