Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 256GB (Unlocked) - Phantom Black
Average customer rating
4.1
(289 Reviews)
Rating breakdown 289 reviews
5 Stars
132
4 Stars
100
3 Stars
25
2 Stars
11
1 Star
21
51%of customers recommend this product.
(
23 out of
45)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 256GB (Unlocked) - Phantom Black
Customer Rating
4
Excellent phone. Easy to carry.
on December 3, 2022
Posted by: Davizinho
from Mesa, AZ
Expertise:Expert
[This review was collected as part of a promotion.] I had for more than a year. Love it. Feel good in my front pocket.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Very good phone
on December 5, 2022
Posted by: Bill
from Indianapolis, iN
Expertise:Expert
[This review was collected as part of a promotion.] I have had this phone since August 2021. As long as you are aware of the smaller battery and capabilities. It is fine. Half the size of a Note 10 Plus when folded.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the way you can fold it and watch a video
on December 9, 2022
Posted by: brockbrock
I have had this for a month and I love it it is the best phone I have ever had and I have a habitat of dropping my phone well I dropped this one and it did not even scratch it Best phone evet
Written by a customer while visiting Samsung US
Customer Rating
1
Phone is garbage
on December 9, 2022
Posted by: BMF66
from Pennsylvania
Expertise:Intermediate
I purchased this phone last December, worst phone I've ever had from Samsung. I've had Galaxy phones from the inception of cell phones, never had issues with any of the. Within 6 months had to have th screen replace becuase it cracked at the fold (poor engineering). 6 months later, a pixel goes bad. Samsung should be recalling these and overing another phone as replacement.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible design
on December 12, 2022
Posted by: ImmenseSpy41
Expertise:Intermediate
This device typically breaks when it barely makes it out of its warranty. They phone is guaranteed to crease and stop working.
Response from Samsung USBy Bethany, Social Commerce, December 15, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. We value your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. We value your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
flip to flip
on December 13, 2022
Posted by: love the old flip phone
from webster ny
Expertise:Expert
I bought this a month ago very pleased with the purchase.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great....for a month
on December 14, 2022
Posted by: Emily
from Jacksonville, NC
I bought his phone about a year ago and it was great, until about a month later when the screen's crease started to bubble up. I sent it in to samsung device care and it was deemed out of warranty, which is fair. I sent it to my provider's insurance and had it replaced about a month later, as I would pay less for insurance than to have it fixed. I was sent a new model shortly, and everything was great. Until this week, when the issue with the crease returned. I will have to have my phone repaired again. The two repairs have cost almost as much as the phone and I now wish I had avoided this model of phone altogether. The software of the phone, camera quality, and screen resolution are great, but the durability for the screen is not up to par. I will contact samsung care again to see if it will be deemed within warranty. I personally would recommend not purchasing this model of phone due to it's fragility in comparison to other phones
Features
2
Performance
4
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hi Emily,
Thank you for your review of the Samsung Galaxy Z Flip3 5G. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Support. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip3 5G. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Support. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, disappointed with quality of screen.
on January 10, 2023
Posted by: linfaywil
from Laurel, MS
Expertise:Expert
The phone itself is great; however, the peeling of the face covering on the phone is horrible. Even though I've not dropped my phone nor waste anything on it, the screen covering continues to peel away along with sounds of cracking and popping when I flip the phone to open it up. It's very unappealing with this air pocket between the center of the phone. It also gathers dust and lent long the edges and between the center of the phone. It's very irritating after a while. I purchased this phone over 1 yr and 3 months ago, but the separation and peeling of the screen began about 5-6 months after purchasing it.
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US