Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 256GB (Unlocked) - Phantom Black
Average customer rating
4.1
(288 Reviews)
Rating breakdown 288 reviews
5 Stars
132
4 Stars
100
3 Stars
25
2 Stars
11
1 Star
20
51%of customers recommend this product.
(
23 out of
45)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 256GB (Unlocked) - Phantom Black
Customer Rating
2
screens went out just 7months used!
on April 26, 2022
Posted by: christine
from north carolina
Expertise:Beginner
lcd already went out less than a year after purchased.not good!!!!
No, I would not recommend this to a friend.
Features
2
Written by a customer while visiting Samsung US
Customer Rating
2
A great phone....for the first few months
on April 22, 2022
Posted by: apurplecat
from CA - California
I bought this phone around November and up until January I loved this phone and still do but there's a few thing to consider. There are many great features on here, the camera is great, and many other things but there isn't really any way to prevent your screen from scratching, cracking, etc. Let me just tell you this phone gets scratched very easily from the screen since there isn't really a protective screen protector in place. Not even 3 months in and my phone had a black dot on the screen and then 3 weeks later it developed into a white line across the screen. Just beware of the possible consequences of owning this phone and just know that the repair cost is expensive which is why I'll be changing phones.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 25, 2022
Hi APurpleCat. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Z Flip3 5G. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details on the policy page.
Product Warranty https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144438560
Have a great day.
^Charles
Product Warranty https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144438560
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY!
on April 21, 2022
Posted by: Dan777
from Texas
Expertise:Intermediate
Bought this in December of 2021, March 2022, Phone kept powering off, screen replaced, 2 weeks later, phone has gone berserk, opening every app, taking pictures and texting and posting things randomly, BAD DESIGN, phone that does not work. Recommend you buy something else…..
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 26, 2022
Hi Dan777. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Z Flip3 5G. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
touchscreen issues on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01213974/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144443357
Have a great day.
^Charles
touchscreen issues on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01213974/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144443357
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
E-Sim disabled on Unlocked phone
on April 5, 2022
Posted by: SMTN
from Detroit
Expertise:Expert
Don't understand why it is disabled. Going back to Iphone
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
4
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Z Flip3 5G. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Regarding eSIM, Some carriers may not yet support the eSIM capabilities of your Galaxy phone. Contact your carrier if you have any questions about their plans to support eSIM. Here is a link for more details regarding eSIM.
Simcards for your galaxy phone; Using the eSIM
https://www.samsung.com/us/support/answer/ANS00079039/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144374276
Have a great day.
^Charles
Regarding eSIM, Some carriers may not yet support the eSIM capabilities of your Galaxy phone. Contact your carrier if you have any questions about their plans to support eSIM. Here is a link for more details regarding eSIM.
Simcards for your galaxy phone; Using the eSIM
https://www.samsung.com/us/support/answer/ANS00079039/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144374276
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Mobile Screen balnk in 2 months use and not
on March 16, 2022
Posted by: gopi
from mi
Expertise:Beginner
Hi , Everyone this is worst mobile...the screen black after two months
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Gopi,
Thank you for letting us know about the status of your Galaxy Z Flip3. We sincerely apologize for the inconvenience this has caused you, as your phone displays only a black screen. I know how worrisome it can be when your device isn't working.
Kindly visit this link to an article for some troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01001470/
Another is to check for any Liquid Damage Indicator:
https://www.samsung.com/us/support/troubleshooting/TSG01001077/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144427366
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
This Is Great
on March 8, 2022
Posted by: Miltspoon
from Toledo, OH
Expertise:Expert
For us older people, who love Flip Phones, this is a winner. It is a Smartphone with a large screen but folds up like a Flip Phone. It is the best of both worlds. It is a great looking phone and built very well. The display is the best. Well worth the money. Gaming is good too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I'm enjoying the phone, in spite of the issues.
on February 12, 2022
Posted by: Bluepig
from Live Oak, FL
Expertise:Expert
I went from the iPhone 12 Pro Max to the Z Flip 3, and aside from everyone else in the family being on iPhones and losing that connection, I don't miss the Apple eco system, and them owning everything. My biggest positive for the phone is the folded footprint. It is no longer the device that puts my leg to sleep from obstructing my thigh to hip nerves. Another big win is the OS and being able to access my files from the phone, or my PC. The contact manager is now on par with that of Apple. Brave, DuckDuckGo, and Tor run flawlessly on Android, unlike Apple.
My issues after now 5 months of use are the fold in the screen is much more noticable, you can't reduce the image sizes anywhere on the phone (camera or otherwise), I'm having to restart it about every three weeks at this point, as it loses wifi connection, and the antenna is much weaker than that of my wife's iPhone 12 Pro Max. After now being in my pocket for 5 months the hinge grinds and sounds like an old man's knees when bending or standing. Unless there are a number of forward thinking changes to the next version I'll be forced back onto a fixed platform size (which sucks). The fold wrinkle has to go. Several foldables are currently addressing the crease, and at least one (Chinese) has a phone coming out Q2 of this year. Apple is always one generation behind on all tech, they no longer innovate, and by the time they release a foldable anything, it will be four years after the initial Galaxy Foldable. Samsung has now fallen to number 2 when it comes to innovation. Oppo, One Plus, Xiaomi, Hauwai, ZTE and TCL are now the bleeding edge. Oppo Find N and Hauwei Mate X 2 are being release with no crease, much better cameras and user controls.
My issues after now 5 months of use are the fold in the screen is much more noticable, you can't reduce the image sizes anywhere on the phone (camera or otherwise), I'm having to restart it about every three weeks at this point, as it loses wifi connection, and the antenna is much weaker than that of my wife's iPhone 12 Pro Max. After now being in my pocket for 5 months the hinge grinds and sounds like an old man's knees when bending or standing. Unless there are a number of forward thinking changes to the next version I'll be forced back onto a fixed platform size (which sucks). The fold wrinkle has to go. Several foldables are currently addressing the crease, and at least one (Chinese) has a phone coming out Q2 of this year. Apple is always one generation behind on all tech, they no longer innovate, and by the time they release a foldable anything, it will be four years after the initial Galaxy Foldable. Samsung has now fallen to number 2 when it comes to innovation. Oppo, One Plus, Xiaomi, Hauwai, ZTE and TCL are now the bleeding edge. Oppo Find N and Hauwei Mate X 2 are being release with no crease, much better cameras and user controls.
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Love It!
on February 11, 2022
Posted by: FippinZ
from Jackson MS
I am still trying to learn how to use all the features but I love my Z Flip3 5G. I just wish it came with an owner's manual.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US