Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 256GB (Unlocked) - Phantom Black
Average customer rating
4.1
(288 Reviews)
Rating breakdown 288 reviews
5 Stars
132
4 Stars
100
3 Stars
25
2 Stars
11
1 Star
20
51%of customers recommend this product.
(
23 out of
45)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 256GB (Unlocked) - Phantom Black
Customer Rating
1
Worst phone from Samsung
on August 5, 2022
Posted by: None
Expertise:Intermediate
I bought this 6 months ago and the screen is starting to Crack at the fold. I never did anything wrong with the phone. Worst idea to buy this phone! Waste of money.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 8, 2022
Hello. We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. All feedback is valuable as we strive to bring our consumers the best in product design and functionality. It sounds as if your device should still be under warranty so I’ve attached the link to Samsung's warranty department. Please reach out to them for further assistance. Thank you for being a valued customer. – Bethany
smsng.us/Warranty-Info
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Overall a good phone (not the best in Samsung fam)
on June 30, 2022
Posted by: pravprat
from San Francisco, CA
Expertise:Expert
I have been having this phone for 6+ months now. Since beginning i've felt, this is the best form factor for a smart phone. It is simply amazing - the flip adds a cool factor.
However, I am not with a disappointment.
I am not sure if Samsung used low quality materials for this phone compared to flagships - the trade-in value for this phone is miserable compared to S ultra series. Price wise it is almost same as S ultra series at launch. When someone wants to trade-in, they would lose the advantage. That's one super concern for me.
Second, the cameras should have been much better. My note 20 takes far more amazing pics than this. Also, A71 5g (a much cheaper one) takes superior photos.
I want to keep the phone for its simplicity and the comfort it provides, but definitely want to trade-out for a better camera. Hence 4*.
However, I am not with a disappointment.
I am not sure if Samsung used low quality materials for this phone compared to flagships - the trade-in value for this phone is miserable compared to S ultra series. Price wise it is almost same as S ultra series at launch. When someone wants to trade-in, they would lose the advantage. That's one super concern for me.
Second, the cameras should have been much better. My note 20 takes far more amazing pics than this. Also, A71 5g (a much cheaper one) takes superior photos.
I want to keep the phone for its simplicity and the comfort it provides, but definitely want to trade-out for a better camera. Hence 4*.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Flips Great!
on June 29, 2022
Posted by: Ghostreaper153
from Mannford, OK
[This review was collected as part of a promotion.] I bought this product 6 months ago and I couldn't be happier. I love to flip this phone opened and closed. The cover screen is great as I no longer have to open my phone to see my notifications or do simple tasks. I genuinely love this phone and I hope more people buy this product!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love the phone, hate the crease
on June 20, 2022
Posted by: Gabe
from Birmingham, AL
Expertise:Expert
Love the phone, works great. I have had the phone since day 1 (8/2021), but there is now a crease forming in the fold of the screen. Just like a book would do after opening and closing it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Thank you for your feedback on the Samsung Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
STAY AWAY FROM THIS PHONE
on June 14, 2022
Posted by: bibi
from Ft. Lauderdale, FL
Expertise:Expert
The folding feature is very convenient. However, within 5 months, the screen had to be replaced because the pixels started going bad where the phone folds and stopped the phone from working. Three months later, the phone started having the same problem again. My husband is having the same issues on his phone and a quick Google search will show that this is a known problem with this model. It's a shame, because the size of the phone when folded is great for a small purse or a pocket.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi, thank you for your feedback on your Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s screen. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device and maybe even find a solution that works best for you. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
4
I love this phone, but battery life is an issue.
on June 13, 2022
Posted by: Anonymous
from Philadelphia
Expertise:Intermediate
My wife and I each purchased a Zflip over 6 months ago. Because of the form factor, it has a smaller better than most smart phones. I love the phone's size when folded. It fits in my pockets better and I am able to take it with me when running more easily.
The screen is great and we have no issues with the area around the fold.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Wish I could turn back time
on May 16, 2022
Posted by: Meggy
from Oklahoma City, OK
Expertise:Intermediate
Love the size of the phone, but I moved from an iPhone to this phone and forgot how much I hate the android operating system. I can't wait until I've owned this phone long enough to feel like I've gotten enough use for what I paid for it to finally unload it. The trade-in value on this phone sucks!!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy Edward Smith, SC, May 18, 2022
Hi Meggy, thank you for providing feedback on the Samsung Galaxy Z Flip3. We are always looking for ways to improve or products for the future to meet and exceed user expectations based on valuable feedback like what you’ve submitted. Thank you again for your feedback and being a valued Samsung user.
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
2
The Fyre Festival Of Phones
on May 14, 2022
Posted by: FYRE
from Los angeles
Expertise:Expert
A disgusting and low rent teardown with a high price, the Zfail 3 has cracks in its structure, and after FIVE months of use, begins to tear along the fold.
Shoddy construction and cheaply made, its a rental at best that fails to live up to its promises.
I would recommend this to a friend!
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi Fyre. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Z Flip3 5G. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
cracked or bleeding screen on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001477/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144517130
Have a great day.
^Charles
cracked or bleeding screen on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001477/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144517130
Have a great day.
^Charles
Written by a customer while visiting Samsung US