Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 256GB (Unlocked) - Phantom Black
Average customer rating
4.1
(288 Reviews)
Rating breakdown 288 reviews
5 Stars
132
4 Stars
100
3 Stars
25
2 Stars
11
1 Star
20
51%of customers recommend this product.
(
23 out of
45)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 256GB (Unlocked) - Phantom Black
Customer Rating
4
Better all around.
on January 31, 2023
Posted by: LindaLou29555
I bought this phone in December of 2022. I was in the tech field for years so I traded up for every new model. Although it's not perfect, the FlipZ is my favorite by far.
Written by a customer while visiting Samsung US
Customer Rating
1
AVOID THIS MODEL
on January 31, 2023
Posted by: oofogbp
from New Jersey
Purchased this in November 2021. I was very excited having had great a great experience with the other Samsung phone products in the past, but this phone is not up to that quality. Avoid ZFlip at all costs! 1 Year and out of warranty that's when the issues start.. doesn't hold as long a charge, protective film they use cracks at the crease, and the screen goes black when flipping the phone open.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 3, 2023
Hello... Thank you for taking the time to review the Samsung Galaxy Z Flip3 5G. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Flip phone 3 Galaxy Z flip phone 3
on January 29, 2023
Posted by: Anonymous
from East Brooklyn NY 11239
I have my phone for 2 years already I love it I don't know what would I do without it right now thank you very much For the phone I learned a whole lot about this I have a learn no about any other phone At what time I thought I was in space
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product!!
on January 27, 2023
Posted by: Island 2
Expertise:Intermediate
I take a chance and purchase it I am amazed of the product works great. I will recommend and buy a gaon.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible battery and bad quality
on January 26, 2023
Posted by: Biggin
from Louisville, kentucky
Expertise:Intermediate
I've only have had this a couple of months, and I have had 2 warranty claims. The battery is the worst out if any cellphone I have ever owned.
Features
2
Performance
3
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 29, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. All critiques are valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. All critiques are valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Highly recommended
on January 24, 2023
Posted by: Usa13
from Wisconsin
Expertise:Intermediate
I bought mine over a year ago. I love it. Its very user friendly and the camera options are phenomenal.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, disappointed with quality of screen.
on January 10, 2023
Posted by: linfaywil
from Laurel, MS
Expertise:Expert
The phone itself is great; however, the peeling of the face covering on the phone is horrible. Even though I've not dropped my phone nor waste anything on it, the screen covering continues to peel away along with sounds of cracking and popping when I flip the phone to open it up. It's very unappealing with this air pocket between the center of the phone. It also gathers dust and lent long the edges and between the center of the phone. It's very irritating after a while. I purchased this phone over 1 yr and 3 months ago, but the separation and peeling of the screen began about 5-6 months after purchasing it.
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US
Customer Rating
2
Great....for a month
on December 14, 2022
Posted by: Emily
from Jacksonville, NC
I bought his phone about a year ago and it was great, until about a month later when the screen's crease started to bubble up. I sent it in to samsung device care and it was deemed out of warranty, which is fair. I sent it to my provider's insurance and had it replaced about a month later, as I would pay less for insurance than to have it fixed. I was sent a new model shortly, and everything was great. Until this week, when the issue with the crease returned. I will have to have my phone repaired again. The two repairs have cost almost as much as the phone and I now wish I had avoided this model of phone altogether. The software of the phone, camera quality, and screen resolution are great, but the durability for the screen is not up to par. I will contact samsung care again to see if it will be deemed within warranty. I personally would recommend not purchasing this model of phone due to it's fragility in comparison to other phones
Features
2
Performance
4
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hi Emily,
Thank you for your review of the Samsung Galaxy Z Flip3 5G. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Support. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip3 5G. We appreciate your feedback as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Support. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US