Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 256GB (Unlocked) - Phantom Black
Average customer rating
4.1
(288 Reviews)
Rating breakdown 288 reviews
5 Stars
132
4 Stars
100
3 Stars
25
2 Stars
11
1 Star
20
51%of customers recommend this product.
(
23 out of
45)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 256GB (Unlocked) - Phantom Black
Customer Rating
3
Flip This!
on February 19, 2023
Posted by: NoFlippingWAY
[This review was collected as part of a promotion.] Was so happy to get this phone but its been a struggle to stay in like with this problematic glitchy and poorly designed phone.
Response from Samsung USBy Bethany, Social Commerce, February 21, 2023
Hello... Thank you for your feedback on the Samsung Galaxy Z Flip3 5G. Your opinion is welcomed as we continue to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support, which I've attached below, for additional assistance. Thank you for being the best part of Samsung. -Bethany
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone
on February 18, 2023
Posted by: Juan209
[This review was collected as part of a promotion.] I really like this phone but something i don't really like is that the battery battery does not last much.
Written by a customer while visiting Samsung US
Customer Rating
5
My Perfect Phone
on February 17, 2023
Posted by: Ebonee
[This review was collected as part of a promotion.] My device was purchased as a gift for my daughter. I wanted something small but sleek and this was perfect. I love the features and convenience the device offers.
Written by a customer while visiting Samsung US
Customer Rating
4
Love my Z Flip3! Except...
on February 17, 2023
Posted by: Samsungfan
[This review was collected as part of a promotion.] I have always been a Samsung user. I use my Z Flip 3 for everyday personal use. I have used it for business as well but I have purchased a second phone for that. I don't stream as much on here but when I do, I enjoy it because the quality of the videos are crisp. I mainly use it for web browsing for researching, watching you tube, and making phone calls. This phone is sturdy, lightweight, and compact and that's why I purchased it. The only reason it did not get 5 stars is because of the battery life. I have to use the power saving toggle and it usually lasts me the whole day but I do have to charge it as soon as I get home. Ifbim out longer than expected i bring my charger with me to give it a boost. Good thing isnthatvit charges quickly. Other than that, this phone is all that I expected it to be!
Written by a customer while visiting Samsung US
Customer Rating
1
Very Disappointed
on February 8, 2023
Posted by: Dragonfly9915
from Brighton MI
Expertise:Intermediate
I am totally disappointed with this phone. After a year the screen cracked at the fold line to the point that you could feel it and it distorted what you see. Fortunately I purchased insurance and got it replaced. Now a week later there are a couple "stars" or a green light coming through the screen. They are very small. Also is already showing a gray line at the fold. I was going to keep this phone after it was paid off to avoid having to upgrade immediately but with the problems I have experienced I will have to purchase a new one that is not a flip. I have ad a Samsung Galaxy phone for many years but may try a different one next time.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 9, 2023
Hi Dragonfly9915... We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. At Samsung, we value your feedback as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Repair Services for assistance with your screen. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Not made to last
on February 7, 2023
Posted by: Disappointed
from Utah
Expertise:Intermediate
I have had this product for 10 months. The screen essentially cracked in half. There are a bunch of hairline cracks in the fold. It makes the fold in the phone extremely noticeable and annoying. If you would have asked me a week ago if I like this phone, I would say that I love it. But now I am not impressed with the durability of normal use of the phone. The battery life sucks. But I knew that going in. So I bought an external charger to keep in my bag. I bought the additional storage, but now I wish that I had not. All the replacement options are less storage than I paid for, while I am still working with my carrier to pay off the phone.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 8, 2023
Hello... Thank you for review of the Samsung Galaxy Z Flip3 5G. At Samsung, we value your input as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help regarding the battery life of your device. Also below is the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance with your screen. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Cool but...
on February 1, 2023
Posted by: EmpressT
Expertise:Intermediate
I purchased this phone because when I went to get the Galaxy S series they were out of stock and I couldn't wait since my previous phone was broken. I like tge fact that it folds and it could fit anywhere. The screen feedback was pretty fast, camera was ok but not as good as the S series.
Less than a year later the screen had some pixelation and there was something happening in the area when the screen folds. Needless to say I was disappointed since this is the only Galaxy phone that I've had that started malfunctioning without any reason.
Less than a year later the screen had some pixelation and there was something happening in the area when the screen folds. Needless to say I was disappointed since this is the only Galaxy phone that I've had that started malfunctioning without any reason.
Features
4
Performance
4
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, February 6, 2023
Hi EmpressT... Thank you for your review of the Galaxy Z Flip3 5G. We value your thoughts as we strive to innovate and improve on the design and functionality of our products. Below I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience. Please reach out to them for assistance with your screen. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
Contact Us | Official Samsung Support US
Samsung | uBreakiFix
Contact Us | Official Samsung Support US
Written by a customer while visiting Samsung US
Customer Rating
1
Screen is not durable or reliable
on February 1, 2023
Posted by: Alex
from Arlington VA
Expertise:Expert
I bought this phone 1.5 years ago. After 7 months it needed a screen repair, which while annoying, samsung helped with. Now 7 months after that, the folding screen is falling off again. But this time my phone is out of warranty. My options are to pay an exorbitant amount of money for a repair or leave samsung forever
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 3, 2023
Hi Alex...Thank you for your review of the Samsung Galaxy Z Flip3 5G. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US