Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 256GB (Unlocked) - Phantom Black
Average customer rating
4.1
(289 Reviews)
Rating breakdown 289 reviews
5 Stars
132
4 Stars
100
3 Stars
25
2 Stars
11
1 Star
21
51%of customers recommend this product.
(
23 out of
45)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 256GB (Unlocked) - Phantom Black
Customer Rating
2
A great phone....for the first few months
on April 22, 2022
Posted by: apurplecat
from CA - California
I bought this phone around November and up until January I loved this phone and still do but there's a few thing to consider. There are many great features on here, the camera is great, and many other things but there isn't really any way to prevent your screen from scratching, cracking, etc. Let me just tell you this phone gets scratched very easily from the screen since there isn't really a protective screen protector in place. Not even 3 months in and my phone had a black dot on the screen and then 3 weeks later it developed into a white line across the screen. Just beware of the possible consequences of owning this phone and just know that the repair cost is expensive which is why I'll be changing phones.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 25, 2022
Hi APurpleCat. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Z Flip3 5G. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details on the policy page.
Product Warranty https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144438560
Have a great day.
^Charles
Product Warranty https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144438560
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Mobile Screen balnk in 2 months use and not
on March 16, 2022
Posted by: gopi
from mi
Expertise:Beginner
Hi , Everyone this is worst mobile...the screen black after two months
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Gopi,
Thank you for letting us know about the status of your Galaxy Z Flip3. We sincerely apologize for the inconvenience this has caused you, as your phone displays only a black screen. I know how worrisome it can be when your device isn't working.
Kindly visit this link to an article for some troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01001470/
Another is to check for any Liquid Damage Indicator:
https://www.samsung.com/us/support/troubleshooting/TSG01001077/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144427366
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
screens went out just 7months used!
on April 26, 2022
Posted by: christine
from north carolina
Expertise:Beginner
lcd already went out less than a year after purchased.not good!!!!
No, I would not recommend this to a friend.
Features
2
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing my sister bought one two months ago and I
on December 8, 2021
Posted by: Nessasletshealtogether
from Wasilla Alaska 99623
Expertise:Beginner
My sister actually purchased a few months ago and I have used it and looked at it and I really want one so hopefully they get one for Christmas I'm going to put it on my wish list
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
STAY AWAY FROM THIS PHONE
on June 14, 2022
Posted by: bibi
from Ft. Lauderdale, FL
Expertise:Expert
The folding feature is very convenient. However, within 5 months, the screen had to be replaced because the pixels started going bad where the phone folds and stopped the phone from working. Three months later, the phone started having the same problem again. My husband is having the same issues on his phone and a quick Google search will show that this is a known problem with this model. It's a shame, because the size of the phone when folded is great for a small purse or a pocket.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi, thank you for your feedback on your Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s screen. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device and maybe even find a solution that works best for you. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Phone
on November 23, 2021
Posted by: EClayton
Expertise:Intermediate
I have had this phone for about 2 months now and it has to be the worst phone I have ever owned. Please don't waste your money on this thing. The camera quality is terrible, the battery life is awful, I find myself having to charge it multiple times throughout the day. The flipping action is impossible to do with one hand so it's a pain in the butt to open it every time you need it. The facial recognition only works about 25 percent of time. I will definitely be switching to iPhone as soon as I can.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Better than expected!
on November 20, 2021
Posted by: Cesar1999
from Miami, Florida
Expertise:Beginner
I bought this phone because my old phone broke and I really wanted to try it. I had no idea that this phone was going to exceed my expectations! The phone has a great camera, lots of internal storage and when folded is super compact which is convenient. I would totally recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
worst phone ever!!!!
on November 20, 2021
Posted by: Ktravis09
from okc, ok
Expertise:Intermediate
I bought the flip in January of 2021. After using it for 6 months the screen started popping up in the fold and turning black. I mailed it in to get a new screen ( no where in Oklahoma takes walk ins to fix it) took a couple weeks to get it back. I've had it since then and it has already done the same thing again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US