Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 256GB (Unlocked) - Phantom Black
Average customer rating
4.1
(288 Reviews)
Rating breakdown 288 reviews
5 Stars
132
4 Stars
100
3 Stars
25
2 Stars
11
1 Star
20
51%of customers recommend this product.
(
23 out of
45)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 256GB (Unlocked) - Phantom Black
Customer Rating
1
Poor quality big disappointment
on March 13, 2023
Posted by: Thomas
[This review was collected as part of a promotion.] I use it all day everyday and loved it at first. The fingerprint reader is great.
After 10 months the screen crease started to delaminate and about 2 months after that it started flickering and not responding to touch.
Of course this was several days after the warranty expired...so yeah at least I still have the payment.
This will be my last samsung.
After 10 months the screen crease started to delaminate and about 2 months after that it started flickering and not responding to touch.
Of course this was several days after the warranty expired...so yeah at least I still have the payment.
This will be my last samsung.
Response from Samsung USBy Bethany, Social Commerce, March 16, 2023
Hi Thomas... Thank you for your feedback of the Samsung Galaxy Z Flip3 5G. Your assessment is valuable as we continue to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. They are often able to accommodate in home, or walk-in services for your convenience. Please reach out to them for assistance with your screen. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Overall okay but battery sucks
on March 13, 2023
Posted by: Amberawr
[This review was collected as part of a promotion.] This is my first flip phone since I was a kid. I was so ecstatic. Overall the phone has held up pretty well. I just now after about a year and a half am starting to get stress cracks where the phone folds. It doesn't mess up functionality but just looks kinda crappy. I loved that I could prop this phone up to take pics. I also really love the little cover screen! I wish you could do a bit more with the cover screen but i think that will come over time. More widgets have been added even in the time span I have had it.
My biggest overall complaint is the battery . Maybe I got a dud? But I can unplug it around 6am and it can be nearly dying with minimal use after 6hrs. I constantly have to charge it. Even within using the phone to type this up it has dropped 5%.
My biggest overall complaint is the battery . Maybe I got a dud? But I can unplug it around 6am and it can be nearly dying with minimal use after 6hrs. I constantly have to charge it. Even within using the phone to type this up it has dropped 5%.
Response from Samsung USBy Bethany, Social Commerce, March 18, 2023
Hi Amberawr... Thank you for your review of the Samsung Galaxy Z Flip3 5G. Your input is appreciated as we continue to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Repair Services. Often, they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance with your screen. Also below are a few links that should help increase the battery life of your device. Reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Samsung | uBreakiFix
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
The foldable functionallity is very convenient
on March 13, 2023
Posted by: BMoney
[This review was collected as part of a promotion.] The main display on the Galaxy Flip3 is extraordinary, with bright colors and super smooth 120fps scrolling ensures that the user expirience is the best of the best.
The hardware is sleek, very minimal, and very premium. It will feel like you spent your money wisely.
The hinge is amazing out of the box. It suffers from loosening after a while, but it still has not affected my overall expirience.
Using flex mode on the Flip3 is worth it, although it seems like a gimmick. Being able to watch content, make content, and being able to use my phone hands free is more useful than any other smartphone feature out there.
The speakers on this device are unexpectedly good. The stereo system in the Flip3 definitely does the sound quality justice. Has greaty clatity, they are super loud and great when consuming content. It has a decent range a sounds and it never sounds distorted of muffled.
The battery life on the Flip3 is pretty bad. It didn't always affect me too much as i am usually around a power source. Out of convenience sake for your costumers, the battery on the Flip series needs to be greatly improved.
The cover screen has been useful, but lacks many features i still feel are nessecarry. It needs to have a way to type replies to messeges rather than having pre-determined replies. Its nice for checking notifications and other important things quickly
Overall, the expirience with my Flip3 has been amazing. Thank you Samsung for delivering such a great product
Written by a customer while visiting Samsung US
Customer Rating
2
Flip3 fold
on March 13, 2023
Posted by: Petesflip
[This review was collected as part of a promotion.] Good phone, the fold is unbearable, at first hardly saw it, as much as I'm on my phone for work that fold is so apparent it obscures my view looking at property maps and emails
Response from Samsung USBy Bethany, Social Commerce, March 16, 2023
Hello Petesflip... Thank you for your thoughts on the Samsung Galaxy Z Flip3 5G. Your feedback is valuable as we continue to bring our consumers the best in design and functionality. I've attached the link to Samsung Support below. Feel free to reach out to them if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful phone
on March 13, 2023
Posted by: Frostoni
[This review was collected as part of a promotion.] So overall the phone is very adorable and protects the screen very well the only problem I have is the battery life after about a year or two of use
Written by a customer while visiting Samsung US
Customer Rating
5
Everything you need, easy.
on March 13, 2023
Posted by: Griffs
[This review was collected as part of a promotion.] This phone and it's software are exceptional. Aside the phone from being a show stopper at open and close. This phone syncs with whatever you need, and easily. I am truly not a tech person, but the accessibility has made me love my phone.
Written by a customer while visiting Samsung US
Customer Rating
4
Great... most of the time
on March 13, 2023
Posted by: Seebster
[This review was collected as part of a promotion.] I use the phone for almost everything, daily use, social media, YouTube, etc. It runs smoothly and the flip feature is mostly great and I use it often.
Only 2 issues the phone does feel a bit fragile. I've dropped it once and nothing happened but just holding the phone, opening and closing feels a bit fragile. Also recommend to get 2 separate s reen protectors, one for the top half and another for the bottom half. Having one screen protector is not good, it is starting to fold and come undone in the middle.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on March 13, 2023
Posted by: Yen89flip3
[This review was collected as part of a promotion.] This product is do convenient for me , for work, when I'm busy running around for our Doctors office. Fits perfectly in my scrubs and apps that I need
Written by a customer while visiting Samsung US