Customer reviews from startech.com
StarTech.com - 10/100Mbps Ethernet to USB 2.0 Network LPR Print Server, 10Base-T/100Base-TX Auto-sensing
Average customer rating
2.6
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
4
4 Stars
2
3 Stars
2
2 Stars
0
1 Star
8
Customer Reviews for StarTech.com - 10/100Mbps Ethernet to USB 2.0 Network LPR Print Server, 10Base-T/100Base-TX Auto-sensing
Customer Rating
4
Finally got it to work reliably!!
on August 6, 2021
Posted by: StevenS
After about a year of on and off tinkering I *finally* believe I've found a way to keep this unit from spontaneously disconnecting. Summary: 1. Update the firmware via the USB server program included with the firmware download. 2. Configure the print server with a static IP followed by restarting the printer server. 3. Follow the manufacturer's instructions regarding setting up your printer. It's been up for days and working perfectly. It was a long and winding road, but it works!!
Written by a customer while visiting startech.com
Customer Rating
1
on January 18, 2020
Posted by: MarcoR
I am struggling to get this product to work. My Mac computers find the print server, however the material I sent to print do not print at all
Response from startech.comBy Matt, Customer Support, January 31, 2020
Hello Marco,
We understand your disappointment with our PM1115U2 and recognize that this is not the performance expected from our print server. We see that we're currently working with you to find out what's causing the issues you're experiencing and help fix them. If you have any questions in the mean-time, please do not hesitate to contact us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide assistance.
We understand your disappointment with our PM1115U2 and recognize that this is not the performance expected from our print server. We see that we're currently working with you to find out what's causing the issues you're experiencing and help fix them. If you have any questions in the mean-time, please do not hesitate to contact us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide assistance.
Written by a customer while visiting startech.com
Customer Rating
1
Dead on Arrival
on August 31, 2019
Posted by: Roy D
I received this product today from Amazon. The power was defective, so I don't know how it works. It would not power up.
Response from startech.comBy Matt, Customer Support, September 9, 2019
Hello Roy,
We're sorry to hear that the PM1115U2 you received isn't powering on. The PM1115U2 has a 2-year warranty with lifetime technical support and we want to make this right. Please contact us for a replacement at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
We're sorry to hear that the PM1115U2 you received isn't powering on. The PM1115U2 has a 2-year warranty with lifetime technical support and we want to make this right. Please contact us for a replacement at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
1
Constantly Drops off LAN
on May 1, 2018
Posted by: EdNo
I bought this product to enable the office to share a USB Dymo label printer. I constantly have to reboot it for it to work even though I have bind MAC-IP on the router. Please update the firmware so this stop causing us issues. Thank you
Response from startech.comBy Sam, Customer Support, May 7, 2018
Thank you for your feedback on PM1115U2. We're very sorry for the issues you've come across with it.
Please reach out to our Technical Advisors for troubleshooting at 1-800-265-1844 or at www.startech.com/chat and we can help provide a solution. We're available 24 hours a day, 5 days a week, to provide support.
Please reach out to our Technical Advisors for troubleshooting at 1-800-265-1844 or at www.startech.com/chat and we can help provide a solution. We're available 24 hours a day, 5 days a week, to provide support.
Written by a customer while visiting startech.com
Customer Rating
1
Mostly useless
on March 21, 2018
Posted by: Kristy
I have found the same problems with the device. Stays online for anywhere from 30 seconds to 10 minutes, and then all network connections stop working. Light still flashes, but has to be rebooted. The device is supposed to make printing easy to use... Having to explain to them that "before you can print you have to restart this device every time" is really unacceptable.
I contacted support and their method to get me to test was to "Would it be possible if you can test the PM1115U2 on a test PC and have the print server connected directly to the PC’s Ethernet port without a network"
I'm not sure what this would achieve. This is not how computers work. Unless I use a crossover cable; or do some other such messing around, this wouldn't allow me to print
I contacted support and their method to get me to test was to "Would it be possible if you can test the PM1115U2 on a test PC and have the print server connected directly to the PC’s Ethernet port without a network"
I'm not sure what this would achieve. This is not how computers work. Unless I use a crossover cable; or do some other such messing around, this wouldn't allow me to print
Written by a customer while visiting startech.com
Customer Rating
3
Not a bad product.
on September 14, 2017
Posted by: blaze
If you want to get this device to work without dropping add a reserved address for it in your router or print server
Response from startech.comBy Malcolm, Customer Support, September 15, 2017
Thanks for your feedback regarding monitoring on our PM1115U2. Hopefully the unit is performing reliably on your network now, but we would be happy to discuss this further if needed. Please feel free to reach out to us by chat, phone, or email using our support page: https://www.startech.com/support We have Technical Support Advisors available 24 hours, 5 days a week
Written by a customer while visiting startech.com
Customer Rating
1
Same Problem as Jacky dropping off the network
on June 19, 2017
Posted by: StevenMBC
Bought this and set it up, it works for a few and then drops off of the network .. cannot ping it nor can I browse the server ... tried to set it to a static address and with dhcp and the same thing happens. Only solution is to disconnect the power and reconnect it. I had the same thing happen with two different adapters. had to remove them from the network and find another solution. :(
Written by a customer while visiting startech.com
Customer Rating
1
Printer server keeping disconnect
on April 8, 2017
Posted by: Jacky
Move into new office, and the printer server keeping disconnect, can not ping it, has to power cycle the printer server, and after 5-10 minutes, it lost connection again, has to power cycle the box again
Response from startech.comBy Barry, Customer Support, April 10, 2017
Hi Jacky,
Thanks for letting us know about this.
You mentioned moving to a new office. It is possible that with the office change, the server is looking for the IP address it was associated with at the previous location.
Have you tried removing the printer from your system and manually setting the server up again?
We have some helpful FAQs that may be of some assistance to you. They can be found here: https://www.startech.com/Networking-IO/Print/usb-print-server~PM1115U2#dnlds
I have also sent your information to our Technical Advisors to get in touch with you via email to provide additional assistance.
Thank you.
Thanks for letting us know about this.
You mentioned moving to a new office. It is possible that with the office change, the server is looking for the IP address it was associated with at the previous location.
Have you tried removing the printer from your system and manually setting the server up again?
We have some helpful FAQs that may be of some assistance to you. They can be found here: https://www.startech.com/Networking-IO/Print/usb-print-server~PM1115U2#dnlds
I have also sent your information to our Technical Advisors to get in touch with you via email to provide additional assistance.
Thank you.
Written by a customer while visiting startech.com