Customer reviews from apc.com
APC - 9VAh UPS Replacement Battery Cartridge #109 - White
Average customer rating
4.4
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
66
4 Stars
12
3 Stars
2
2 Stars
5
1 Star
7
89%of customers recommend this product.
(
77 out of
87)
Customer Reviews for APC - 9VAh UPS Replacement Battery Cartridge #109 - White
Customer Rating
5
exactly what I needed, swift shipping
on January 8, 2013
Posted by: jones
from Montreal, QC, Canada
My APC was now over 4 (maybe 5) years old. Always been working fine, but recently the battery started acting up. Seems like normal to change the battery after all that time, so I ordered it online for a replacement battery. It was shipped quickly, arrived in perfect condition. Replacing the battery took me less than a minute, and all is back to normal now. I can`t be more pleased. Looking forward to the next 5 years of use, or so...
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
1
Disappointed
on January 5, 2013
Posted by: Sparky
from Maine
The battery is made up of two components held together by a foam backed adhesive pad. When the battery arrived it looked beat up and the adhesive material had failed. The two parts of the battery were held together only by the connecting wires. After taping up the battery and installing it in my XS 1500, I gave it plenty of time to charge overnight. Unfortunately, with just my computer and monitor attached, the run-time of my "new" battery is only seven minutes. Last week I received a "low battery" warning with a recommendation that I replace the "new" battery. I'm a long-time user of APC products and have purchased several replacement batteries in the past. This is the first time I've purchased an APC product has failed to meet my expectations. I'm disappointed.
No, I would not recommend this to a friend.
Response from apc.comBy APC Support , January 8, 2013
Thank you for bringing this matter to our attention and we apologize for any inconvenience this issue has caused. Please contact our support team directly at esupport@apc.com and a member of our team will be happy to help resolve this issue for you.
Written by a customer while visiting apc.com
Customer Rating
5
Worked perfectly
on November 18, 2012
Posted by: neptune2000
from Redondo Beach, CA
Easy to replace my old, expired battery. It should last at least another 4-5 years. Cheaper than buying a whole new battery unit
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
4
Easy Replacement
on October 27, 2012
Posted by: Steve in PA
from Doylestown, PA
I have been an APC customer for several years. In fact I think this is my third Smart UPS unit, although this time I ordered a replacement battery pack for the unit I have. Instructions were included about removing/ installing the new one and it was a breeze.
Biggest problem I had was finding out how to return my existing battery. This information used to be a lot easier to find or had been shipped with my new unit. That is probably my only issue...need to make it easier for customers to find out how to recycle their old batteries. This is very important.
Biggest problem I had was finding out how to return my existing battery. This information used to be a lot easier to find or had been shipped with my new unit. That is probably my only issue...need to make it easier for customers to find out how to recycle their old batteries. This is very important.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
easy install
on October 5, 2012
Posted by: roberts
from virginia
easy install, works well. I did see a note on the website when I bought it that said a form would come with it to send the old battery back for recycle, but it was not there. You should either send the form or change the website .. all I got was a sheet of recycle centers ..
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Battery replacement
on August 23, 2012
Posted by: MJ_Yurt
from Chicago IL
While the APC batteries were more expensive then the off-brands I decided to go with the purchase because my APC Backup UPS has been very reliable. The batteries were delivered ahead of schedule and started to work right away after enough time to charge them.
It was also easy to get the new software download for Windows 7. Knowing that I could get updated software for an older backup battery was a real plus and made me confident that I was making the right decision in replacing the battery rather than replacing the entire unit.
It was also easy to get the new software download for Windows 7. Knowing that I could get updated software for an older backup battery was a real plus and made me confident that I was making the right decision in replacing the battery rather than replacing the entire unit.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
4
Satisfied Customer
on July 23, 2012
Posted by: Nick
from Hawaii
This replacement battery arrived in good condition, was an exact replacement for the original, was quick and easy to install, and worked as expected immediately.
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
4
Item ordered DOA
on July 8, 2012
Posted by: rasman
I ordered the item on the web and came in in less than a week but did not work and upon consulting with customer service it was pronounced DOA and replaced after approx 1 additional week (mostly freight). The customer support service although prompted for all sorts of tests and checks which included reinstalling the old bat pack a few times, sorted the issue correctly and was courteous and efficient. As a side note, one of the batteries in the the DOA bat pack looked worn out and read approx 8.9V vs more than 12V expected.
I would recommend this to a friend!
Written by a customer while visiting apc.com