Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A13 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(1,250 Reviews)
Rating breakdown 1,250 reviews
5 Stars
749
4 Stars
351
3 Stars
106
2 Stars
28
1 Star
16
87%of customers recommend this product.
(
48 out of
55)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A13 5G 64GB (Unlocked) - Black
Customer Rating
4
Great Phone
on September 12, 2023
Posted by: Reddog951
[This review was collected as part of a promotion.] Great entry into the Samsung Galaxy line of phones. I've been using my A13 for almost 2 years. Features and durability of this phone have been impressive. If your looking for a capable phone, look no further
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It has a big screen nice amount of gigabytes.
on September 12, 2023
Posted by: Robswords
[This review was collected as part of a promotion.] Man this phone works great for almost everything. Video plays great and clear. Games are good to play also since getting cancer and being in hospital really helps with boredom. Screen is nice size fits great in the hand use one or both hands. Music is loud and sounds good. I can listen for hours when I need a mood adjustment that comes from good sounding music. I really like this model and the is just right.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It is a great phone
on September 12, 2023
Posted by: Dent4sla
[This review was collected as part of a promotion.] Well call text and watch videos and use the internet
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on September 12, 2023
Posted by: Shorak44
[This review was collected as part of a promotion.] Works for everything I need it to do. Takes great pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Freeze time
on September 12, 2023
Posted by: JinJin
[This review was collected as part of a promotion.] It was used for all gaming along with streaming, and home. Not the best phone for online gaming with multiple players. Seems to do well with single player games though. Pve can also effect how well it performs. Not all notifications show on time and have a tendency to pop up later on after set time. Alarm works great. Calender seems to lag some. Message didn't always send and messaging was slow. Screen would lag up and freeze on almost anything, even when unlocking device.
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 25, 2023
Hey there JinJin, we appreciate you sharing your thoughts with us about your Samsung Galaxy A13. We understand how important being able to do all of your favorite activities on your device is to your enjoyment and usage of the device. We have shared a link to the Samsung Support Team to help yoou troubleshoot if anything can be done to speed up and enhance your enjoyment of your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Written by a customer while visiting Samsung US
Customer Rating
3
Sucks that nothing works right
on September 12, 2023
Posted by: Madmatt82
[This review was collected as part of a promotion.] It crashes alot I have a Tb of storage and its still slower than molasses can't keep up with my texting or God forbid you try to upload a picture
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 25, 2023
Hey there Madmatt82, thank you for sharing your feedback on the Samsung Galaxy A13. We are happy to hear you have done some troubleshooting for your device and we would be more than happy to help you further. We have provided a link below to the Samsung Support Team to help you further. These experts can work with you one on one to explore all the options available. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Not a bad device
on September 12, 2023
Posted by: ciaLEAK
[This review was collected as part of a promotion.] I use my device for work and relaxation. While the phone is good at dealing with most things complex operations that require multitasking tend to cause the phone to lag. It also occasionally lags hard for unknown reasons (on the order of 5-10 seconds)
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 25, 2023
Hello CiaLEAK, we appreciate you sharing your thoughts with us about your Samsung Galaxy A13. We are so happy to hear you are enjoying the usage of your device for the most part and we would be happy to see if there is anything we can do to help with the speed of your device. Our first recommendation is to see about expanding the storage capacity. This can sometimes help with the lag on the more complex actions you mentioned. We have provided links to the manual for your device and the Samsung Support Team to help you make the most of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Phone is just OK.
on September 12, 2023
Posted by: Pudg0702
[This review was collected as part of a promotion.] I use my Samsung phone everyday and it does the job it needs to but I find that it often freezes up and it hasn't even been a year since I had it. Also not keen on the apps it downloads for me automatically because I don't do any gaming and it takes up space. Also had a problem with multi media not coming through my texts at first but now it finally works. I would not recommend this phone.
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 25, 2023
Hey there Pudg0702, thank you for sharing your thoughts with us about your Samsung Galaxy A13. We are happy to hear you are finding your device to function for your needs. We would love nothing more than to help you best align your device to even better suit your needs. We have shared links below to the Samsung Support Team and product manual to help with the apps you are not wanting to have and any other difficulty you may be experiencing. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US