Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A13 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(1,250 Reviews)
Rating breakdown 1,250 reviews
5 Stars
749
4 Stars
351
3 Stars
106
2 Stars
28
1 Star
16
87%of customers recommend this product.
(
48 out of
55)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A13 5G 64GB (Unlocked) - Black
Customer Rating
1
First and last Samsung Phone
on September 25, 2023
Posted by: HellinnaHandbasket
[This review was collected as part of a promotion.] Photos are my therapy. I take pictures for myself, and many other people I know.
My photographs are my connection with others. This is my main form of communication. All that being said, the camera capabilities with the 13a leave a lot to be desired. I am truly dissatisfied. I doubt I shall ever try Samsung again for a phone. Until, I am able to replace this disappointment, unfortunately, only 2 weeks old. I believe there will be many depressed days of missed wonder and beauty unshaved. Limited stability and negative impact with color nuances.
I gave one star simply for this phone having a pro setting on Camera, unfortunately that was its best feature.
My photographs are my connection with others. This is my main form of communication. All that being said, the camera capabilities with the 13a leave a lot to be desired. I am truly dissatisfied. I doubt I shall ever try Samsung again for a phone. Until, I am able to replace this disappointment, unfortunately, only 2 weeks old. I believe there will be many depressed days of missed wonder and beauty unshaved. Limited stability and negative impact with color nuances.
I gave one star simply for this phone having a pro setting on Camera, unfortunately that was its best feature.
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 28, 2023
Hi there HellinnaHandbasket, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy A13. Your feedback is crucial to us as we strive to provide the best possible experience to all of our customers regardless of their daily needs, hobbies and leisure activities, and budget. If your camera is the priority for your device we have a range of devices with varying camera capabilities. We also have a 15 day return policy on all devices to help our customers try out their devices in their life with no repercussions. We have provided a link to the Samsung Support Team to help you troubleshoot your camera and help you get the best images possible. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
It is lightning fast. I love the colors an emojis
on September 24, 2023
Posted by: TeamSamsung
[This review was collected as part of a promotion.] I love my Samsung device. It's fast and very easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love the functionality
on September 23, 2023
Posted by: Jihan66
[This review was collected as part of a promotion.] Easy to use my phone in any way I choose to go 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Nice upgrade to a nice phone
on September 23, 2023
Posted by: JMALL45
[This review was collected as part of a promotion.] I got my first A13 as a birthday gift and liked it so much that when the A13 5g came out a couple years later I got the new phone and nothing was really wrong with the old one and after a year works just as well as it did when I took it out the box. If you are looking for a good phone for not a lot of money this is it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Old person here
on September 23, 2023
Posted by: KLynn5
[This review was collected as part of a promotion.] I'm old but the Galaxy A14 5g is very easy to set up and use and has excellent quality for not a lot of $$$ . Watching law nerds on you tube is my retirement thing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung Galaxy a13 cell phone
on September 23, 2023
Posted by: Sunrise
[This review was collected as part of a promotion.] I use my Samsung A13 phone for making calls sending texts playing crossword games taking photos and using GPS. Occasionally I use the internet as well as looking at emails on my phone. What I don't like about this phone is that the battery doesn't hold a charge very long and it always gets very hot when I charge it or use it for more than just a few minutes. Like right now giving this review my phone is already heating up and it hasn't even been 5 minutes yet. And another thing I don't like about having gotten this phone is that I had to pay extra for a charger and charging cord they didn't come with the phone.
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 28, 2023
Hi Sunrise, thank you for sharing your thoughts with us about your Samsung Galaxy A13. We understand how important your device is to your every day life. We would love nothing more than to help you troubleshoot any and all of the the difficulties you have mentioned. We have attached a few articles we think may be helpful to troubleshoot both the heat and battery life of your device. We have also included a link to the Samsung Support Team if you are still experiencing these difficulties. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Great device minor issues
on September 23, 2023
Posted by: Babyygirrll24
[This review was collected as part of a promotion.] My Samsung is my daily phone I use it for everything! streaming, gaming, listening to music, for work, school, making appointments, an taking notes.
I love the design N the way u can change the themes is my favorite this being able to choose the colors is pretty cool.
Honestly my passion is taking pictures though I've seemed to have gotten a phone where the camera does not work which really upsets me...other then that it's an awesome phone
I love the design N the way u can change the themes is my favorite this being able to choose the colors is pretty cool.
Honestly my passion is taking pictures though I've seemed to have gotten a phone where the camera does not work which really upsets me...other then that it's an awesome phone
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 28, 2023
Hi there Babyygirrll24, we are grateful to you for sharing your thoughts with us about your Samsung Galaxy A13. We are happy to hear that overall you are enjoying the features of your device. We understand wanting to capture all of your memories in the best way possible. Without knowing what is occurring with your camera and what difficulty you are experiencing, we have included a link to the Samsung Support Team if you would like help to review options that may be available to you. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for all applications and uses
on September 23, 2023
Posted by: kingpanda2573
[This review was collected as part of a promotion.] I use my phone for streaming videos and movies and shows playing games the Internet music it's amazing no problems with anything about this phone amazing camera it's my favorite Samsung device I have owned to date
Value
5
Written by a customer while visiting Samsung US