Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A13 5G 64GB (Unlocked) - Black
Average customer rating
4.4
(1,250 Reviews)
Rating breakdown 1,250 reviews
5 Stars
749
4 Stars
351
3 Stars
106
2 Stars
28
1 Star
16
87%of customers recommend this product.
(
48 out of
55)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A13 5G 64GB (Unlocked) - Black
Customer Rating
3
Has a mind of its own
on May 1, 2023
Posted by: Ineedanupgrade
[This review was collected as part of a promotion.] Not only does my device restart at random unannounced times. It also freezes and will direct me to apps that ar not compatible with my device.... I've had issues with my phone or the apps on it crashing constantly. The battery sometimes drains fast as well. I'm not in love with my phone e and cannot wait to upgrade it.
Response from Samsung USBy Bethany, Social Commerce, May 4, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy A13 5G. At Samsung, we value your critique as we strive to innovate and improve on our product design and functionality. I've attached some links that should help regarding your device restarting, apps, battery, and the freezing you've experienced. Please reach out to Samsung Support, also below, if we can offer additional assistance. Thank you for being a valued customer. -Bethany
Samsung phone or tablet reboots repeatedly
Samsung phone freezes and crashes
App is crashing or not working on Samsung phone or tablet
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Samsung phone or tablet reboots repeatedly
Samsung phone freezes and crashes
App is crashing or not working on Samsung phone or tablet
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great cost with great features
on May 1, 2023
Posted by: Jasper
[This review was collected as part of a promotion.] I use it for most the daily things. Making phones calls, texting, games, ect. But my most favorite thing is the phone is pretty advance for the cost I've always leaned to Samsung phones and this by far if your needing a phone but don't have to money for the top of the line model is the best option in my opinion.
Written by a customer while visiting Samsung US
Customer Rating
5
Product Review
on May 1, 2023
Posted by: TripleV2013
[This review was collected as part of a promotion.] I use my Samsung as my personal cell phone. I bought this in January as my old phone's battery would no longer take a charge unless you put the phone charger in a certain position. Since buying this phone it has done wonders for me. The battery works well and can take a charge. I also found that I can take calls while in game, something my old phone didn't have. This feature is awesome. Other than that, I'm extremely satisfied with this phone.
Written by a customer while visiting Samsung US
Customer Rating
3
Great features on an affordable phone
on May 1, 2023
Posted by: Chacha
[This review was collected as part of a promotion.] The device is fine to do a few things as long as I don't have too many apps downloaded on it because then it slows it down. I can do almost anything my galaxy note 20 could do.
Response from Samsung USBy Bethany, Social Commerce, May 4, 2023
Hi ChaCha... Thank you for your review of the Samsung Galaxy A13 5G. We appreciate your feedback as it ensures we remain innovative and improve on the designs and functionality of our products. I've attached a link, as well as a video from our YouTube channel that should help with the speed of your device. Feel free to contact Samsung Support, also below, if we can be of any further assistance. Thank you for being the best part of Samsung. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Optimize your Galaxy phone to speed up performance | Samsung US
smsng.us/Samsung-Support
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Optimize your Galaxy phone to speed up performance | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
This phone features are spot on and very reliable.
on May 1, 2023
Posted by: Shortchange1975
[This review was collected as part of a promotion.] I use phone to keep log of work notes and photos. I also use it for all of my mobile gaming. All of my gaming experiences have been top quality.
Written by a customer while visiting Samsung US
Customer Rating
5
This product is durable
on May 1, 2023
Posted by: Itsjustmekittie
[This review was collected as part of a promotion.] I use my device for everything from listening to music on YouTube music, playing lots of different games, watching movies, social media, taking pictures and videos, googling everything, work related things, and shopping. I have never had any problems with my phone other than I'm getting close to using all my space.
Written by a customer while visiting Samsung US
Customer Rating
4
Only one thing missing...
on May 1, 2023
Posted by: Harley0227
[This review was collected as part of a promotion.] The lack of a nfc chip is the only downside to this phone.
Written by a customer while visiting Samsung US
Customer Rating
5
runs great and i likr it
on May 1, 2023
Posted by: MikaPhone
[This review was collected as part of a promotion.] its pretty great overall its great to play game and stream shows and video so yeah
Written by a customer while visiting Samsung US