Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,860 Reviews)
Rating breakdown 1,860 reviews
5 Stars
1,523
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
3
Flaky software, difficult to get started
on March 22, 2024
Posted by: 90BamaCat
from Huntsvegas, AL
1) Stuck in software update loop at initial power up. Finally found something about poor wireless connection possibly causing problem (which seems a bit sketchy to me, Roku developers, have you ever heard of checksums), and was able to move to different TV and complete the update.
2) Once I updated software, player refuses to boot on any TV but the one where update was performed.
2) Once I updated software, player refuses to boot on any TV but the one where update was performed.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hello there, help has arrived! Your device may have insufficient power to get up. It is commendable to plug in your Roku device separately to a power outlet. Additionally, we need to consider the stability of your internet connection. Try to establish a connection to another network, like a Mobile Hotspot. You can also refer to this FAQ article for guidance at https://support.roku.com/article/115002796148 If none of these suggestions work, please contact a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
So much better than cable!
on April 13, 2024
Posted by: Family room
from Naperville, IL
While hesitant to eliminate my cable connection after over 30 years, I wish I went to this years ago!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
3 stars
on April 18, 2024
Posted by: Tammy123
from Hudson, Florida
I don’t understand why I have to replace the box every year…otherwise I love it.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, June 28, 2024
Hi Tammy, thank you for sharing your feedback. We're glad to hear you love your Roku! It's unusual that you need to replace your Roku device annually. Our products typically have a longer lifespan, and we offer a 1-year limited warranty to ensure any issues during that period can be addressed. For more detailed information on our warranty or to get step-by-step instructions for returns and replacements, please visit our support article here https://support.roku.com/article/208757058. If need any assistance along the way,
We’re always here to help!
Roku Customer Advocate
We’re always here to help!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on April 26, 2024
Posted by: Carmelita Trowbridge
from WA
Great! AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Discovery!
on May 5, 2024
Posted by: PJH13
from Texas
I wasn't too sure when I purchased one for my living room TV. However, it was so awesome I promptly bought another one for my son's room upstairs, and finally ended up getting another one for our cabin in Colorado!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
I love this device
on May 21, 2024
Posted by: MA24
from Harrisburg, NC
I purchased the Roku Express model 3960 recently for a TV I used in a bedroom. It is outstanding. The controls are easy to use. I purchased it because I wanted to get rid of satellite and the transition has been wonderful. I am saving money and have access to all the channels I need. I didn't need to update to a smart tv as this device converted my existing extra TV. I have already recommended it to a friend.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
My express experience.
on May 22, 2024
Posted by: to52
from Cortland,NY
It probably has nothing to do with the express. But when I'm away for a while and come back to the show I was watching, I find it has shut off
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Works Great
on May 22, 2024
Posted by: Roxanne
from Forest Lake, MN
I would recommend this product to family and friends. The only think I don't care for is the placement of the "mute" button, it's on the side of the remote and I keep hitting it when I pick up the remote.
I would recommend this to a friend!
Written by a customer while visiting roku.com