Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
5
amazing
on March 8, 2025
Posted by: skye s
i’ve had a roku tv before but the roku express was a christmas gift. it was super easy to set up and comes with so much stuff! i’m able to watch tv seamlessly. love this gadget!
Written by a customer while visiting roku.com
Customer Rating
5
on March 7, 2025
Posted by: Yvedarline J
I love everything about this it’s just fantastic ❤️
Written by a customer while visiting roku.com
Customer Rating
5
on March 7, 2025
Posted by: Jeanmarie L
Great product. Lots of free entertainment options. Remote easy to use.
Written by a customer while visiting roku.com
Customer Rating
5
Great product
on March 6, 2025
Posted by: Eddie H
Great product! I like the simplicity of use. Thanks for providing this option
Written by a customer while visiting roku.com
Customer Rating
5
Best Christmas present
on March 6, 2025
Posted by: Stephanie N
Finally got rid of direct tv and asked for Roku for Christmas it’s been great
Written by a customer while visiting roku.com
Customer Rating
1
Junk
on March 6, 2025
Posted by: DV 60
from Louisiana
Straight up JUNK No power adapter. And it's 30 Day money guarantee it is useless. About the time YOU pay for the return label you will be in the Hole.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, March 9, 2025
Hello! Thanks for taking a moment to share. We're sorry to hear that it didn't work out. We appreciate your feedback. Please know that each Roku player will have different power requirements. The power adapter was removed from the 2022 Roku Express because the player is low power enough to be powered by nearly any TV via the TV's USB port. Removing the power adapter also helps reduce clutter and hanging cords. In the meantime, use a regular power adaptor that you believe works and check it. If you happen to have an issue with your Roku device not powering on, we recommend you visit us online at support.roku.com/contactus to get in touch with chat support.
Thanks!
Roku customer Advocate
Thanks!
Roku customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Everything
on March 6, 2025
Posted by: Micheal C
I love it and I like it all moving and other choices and show
Written by a customer while visiting roku.com
Customer Rating
5
Who needs cable
on March 6, 2025
Posted by: Yolanda H
Best thing since slice bread, no need to pay for cable
Written by a customer while visiting roku.com