Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,873 Reviews)
Rating breakdown 1,873 reviews
5 Stars
1,536
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
4
Learning
on January 7, 2024
Posted by: BA17
from New Jersey
Very new experience. Learning to navigate the apps
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Fantastic
on January 7, 2024
Posted by: Barbara
from Oklahoma
I bought this product because my Chromecast was no longer working and someone suggested a Roku. It was very easy to setup and start using. I must confess that I am still learning everything it can do and how to do that.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 7, 2024
Posted by: Curt
from WI
Second unit purchased and it works just as good as first.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Not Perfect
on January 7, 2024
Posted by: CindyA
from Haskell, OK
We are on our second Roku because the first one died without warning. Here’s hoping this one lasts longer.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Great features, easy to work, streaming is easy.
on January 7, 2024
Posted by: Flutiesforst
from Cleveland, Tennessee
I bought this 2 months ago. I'm so glad I did. Now I can stream movies in my living room or my bedroom.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Love
on January 7, 2024
Posted by: Jamee
from Langhorne, PA
I love it!!! So many great apps. And great free ones too! Roku channel is good! Loved the Demi Lovato Christmas special!!! 🩷
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Roku
on January 7, 2024
Posted by: Lalozam1
from CA
Faulty cords I have to keep changing the cords between devices
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hi Lalozam1, thanks for sharing. This sounds a bit unusual. Roku recommends using the High-Speed HDMI Cable that comes with the Roku Express. You can also order additional cables from the Roku accessories store at https://www.roku.com/products/accessories. Additionally, We recommend setting up your device in a better position to utilize it with ease, it is advisable to place your Roku near your TV or attach it to your TV using the adhesive strip. I hope this will be helpful to you. If you encounter any issues, feel free to contact us at support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Old TV shows on roku channel.
on January 7, 2024
Posted by: Papahubs
from Howard city Michigan
I have 4 Roku devices for each of our tvs. The volume control is a very nice feature as volume on each channel is not consistent. The voice command doesn't always under what your looking for in programming and sometimes take you to other channel that you need to pay for prior to asking if you want these. Which you can just cancel out of and back to other programs. We are not that good at finding programs we want to watch and operating the roku. Roku does bring you many channels that are free.and will take you to other program suppliers channels.
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hi Papahubs, we appreciate your support of our Roku products and for sharing with us. We're glad to hear that you are using voice capabilities to navigate your Roku streaming device, find content on your favorite channels, control your Roku TV system, and start playback of movies and TV shows. We recommend that you explore additional options for our voice command feature in this FAQ article at https://support.roku.com/article/360009552694#section-3. If you encounter any issues, feel free to contact us at support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and
services.
Happy Streaming!
Roku Customer Advocate
services.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com