Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,873 Reviews)
Rating breakdown 1,873 reviews
5 Stars
1,536
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
5
on February 8, 2026
Posted by: Tamika W
Easy to use and updates on its own. The only downside is when it updates you have to sign into your apps again once the download is complete.
Written by a customer while visiting roku.com
Customer Rating
5
on February 10, 2026
Posted by: Cornelis V
Much cleaner interface than the one it replaced. Easier searching.
Written by a customer while visiting roku.com
Customer Rating
5
Great
on April 4, 2026
Posted by: Lisa G
Enjoy all the options, great service
Enjoy all the shows, movies and channels.
Enjoy all the shows, movies and channels.
Written by a customer while visiting roku.com
Customer Rating
5
Given to me as a gift
on April 28, 2026
Posted by: Robert S
Without a Roku! I wonder why? This is a very valuable piece of equipment, works like a charm and has so much available to watch, very very nice.
I am enjoying the selections immensely, Good Job Roku.
I am enjoying the selections immensely, Good Job Roku.
Written by a customer while visiting roku.com
Customer Rating
5
Money Saver
on October 21, 2022
Posted by: Bella
from Florida
This is now our third Roku. First was a gift and have since bought two more. We had canceled cable tv when the cost kept rising. Great selection of programs for the entire family.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, October 23, 2022
Welcome to the Roku family, Bella!
We're thrilled to hear that you're loving the variety of content and invite you to visit our helpful FAQ article to explore all of the exciting features your player has to offer: https://support.roku.com/category/200889378.
Happy Streaming!
Roku Customer Advocate
We're thrilled to hear that you're loving the variety of content and invite you to visit our helpful FAQ article to explore all of the exciting features your player has to offer: https://support.roku.com/category/200889378.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Awesome features
on October 21, 2022
Posted by: KimKerek
from Sorrento, LA
I am extremely happy with my new product
I just wish I could use one remote instead of two
I just wish I could use one remote instead of two
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, October 23, 2022
Hi Kimberly, we're thrilled to know that you love your new Roku player and appreciate you sharing!
If you're looking for a Voice Remote with TV power and volume functions, you can a remote replacement on our website under 'Accessories'. To have a Voice Remote included, choose from the Express 4K+, Streaming Stick 4K, Streaming Stick 4K+, or Ultra.
Your feedback is very important to us and we'll certainly forward it to our product team. Happy Streaming!
Roku Customer Advocate
If you're looking for a Voice Remote with TV power and volume functions, you can a remote replacement on our website under 'Accessories'. To have a Voice Remote included, choose from the Express 4K+, Streaming Stick 4K, Streaming Stick 4K+, or Ultra.
Your feedback is very important to us and we'll certainly forward it to our product team. Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great product
on October 22, 2022
Posted by: Michael Gaffney
from Fort Worth Texas
Easy to set up and has all the streaming services I use.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, October 23, 2022
Hi Michael! We're thrilled to hear that this player suites your needs—thanks so much for taking a moment to share your experience with us.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on November 15, 2022
Posted by: Tucker21
from Erie, Pa
I'm happy with my Roku. Easy to use,and alot of choices.
I would recommend this to a friend!
Written by a customer while visiting roku.com