Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,859 Reviews)
Rating breakdown 1,859 reviews
5 Stars
1,522
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
2
Was good until the last couple of months
on June 22, 2024
Posted by: Pam56
from TN
I’ve had Roku devices for many years. Up until now I’ve had no issue with them. I bought the stick because I did not like the menu and remote on the TV I purchased after moving to another state and leaving my RokuTV behind. The stick has worked well until recently when the apps within Roku started freezing and kicking me out. My internet connection always says excellent when it’s connected. But Roku has started to frequently disconnect from my WiFi for no apparent reason. When I switch to the apps on my TV, everything works fine so the issue is with the Roku stick. I’ve only had it for a year and it seems like it shoul be lasting much longer than a year. Very disappointed as it was easier for my arthritic hands to negotiate the Roku remote.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Sometimes it just says no
on June 27, 2024
Posted by: Craig
from Nashville
Lost our remote, new one was incompatible with old receiver and we had to pair it with the new one… took four hours of restarts, error messages, system refusing to do anything, and chat with support before we got it working, then had to reset all the favorites.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
It won't stop rebooting on a loop
on February 11, 2025
Posted by: Calliea13
from San Antonio tx
I had got it as a gift and I wish I asked for a amazon fire stick instead I can't watch anything I'm so disappointed if I had the receipt I would have returned it
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, February 11, 2025
Hi Calliea, thanks for sharing your thoughts. What specific issue do you have with the device? Please note that you can access many free channels on your Roku. To see more free movies and channels, check out this article: https://www.roku.com/blog/free-movies-channels-roku. If you have questions or issues with your Roku, contact us at support.roku.com/contactus to connect with an agent who can assist. Your feedback is important to us, and we're eager to help.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Junk
on March 6, 2025
Posted by: DV 60
from Louisiana
Straight up JUNK No power adapter. And it's 30 Day money guarantee it is useless. About the time YOU pay for the return label you will be in the Hole.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, March 9, 2025
Hello! Thanks for taking a moment to share. We're sorry to hear that it didn't work out. We appreciate your feedback. Please know that each Roku player will have different power requirements. The power adapter was removed from the 2022 Roku Express because the player is low power enough to be powered by nearly any TV via the TV's USB port. Removing the power adapter also helps reduce clutter and hanging cords. In the meantime, use a regular power adaptor that you believe works and check it. If you happen to have an issue with your Roku device not powering on, we recommend you visit us online at support.roku.com/contactus to get in touch with chat support.
Thanks!
Roku customer Advocate
Thanks!
Roku customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Excellence with simplicity
on June 20, 2025
Posted by: Bill H
I purchased the ROKU system and found it simple to install and easy to get around to peruse the video offerings. I have been using the system with ease and it is the third ROKU system I have purchased and used. I would highly recommend the system to master and novice alike.
Written by a customer while visiting roku.com
Customer Rating
5
Roku express remote
on July 29, 2025
Posted by: Genia O
I love this remote it makes it so much easier to search for stuff to watch
Written by a customer while visiting roku.com
Customer Rating
1
GARBAGE
on March 11, 2023
Posted by: Irritated
Don't buy it. There's no customer support for this device and the Internet has been useless. Neither this one or the 4K will connect to the mobile app. Abosolute TRASH
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
Great item.
on November 15, 2022
Posted by: Ajscott
from Chicago
I only have the problem that each remote is different from the other and does not have the same options.
I would recommend this to a friend!
Written by a customer while visiting roku.com