Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,859 Reviews)
Rating breakdown 1,859 reviews
5 Stars
1,522
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
1
Outdated.
on April 28, 2024
Posted by: Erika Hutson
Streaming live sports stream goes in and out. Can’t use 5G. Outdated device. No voice control
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, July 3, 2024
Hi, Erika Hutson. We appreciate your input! Please be advised that the Roku Express remote doesn't have a voice feature, as it is a simple remote. You can check our website for new devices at Roku.com. Other remote devices have a voice command feature and power and volume controls. Your feedback is very important to us. We hope this is helpful. Happy streaming!
Written by a customer while visiting roku.com
Customer Rating
1
Doesn’t have a power button
on November 15, 2022
Posted by: Stephanie D Richard
from Houston, Texas
I got this a few days ago and I just noticed that the remote doesn’t have a power button. How do I power on/off my tv
Response from roku.comBy Rebecca, Roku Customer Advocate, November 21, 2022
Hi Stephanie, thanks for reaching out! This Roku player comes with a Simple Remote that controls the Roku player only. To control your TV, you will still need to utilize your TV remote. If you're looking for an upgraded Voice Remote with TV power and volume functions, choose from the Express 4K+, Streaming Stick 4K, Streaming Stick 4K+, or Ultra. Your feedback is very important to us and we'll certainly forward it to our product team. Happy Streaming! -Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
No volume control
on April 9, 2023
Posted by: Turn it up
Never imagined a roku that doesn't allow you to adjust the volume. Will be returning tomorrow.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, April 17, 2023
Hi there! We're sorry to hear the remote didn't meet your needs. If you're looking for a Voice Remote with TV power and volume functions, grab one at www.roku.com under 'Accessories'.
To have a Voice Remote included, choose from the Express 4K+, Streaming Stick 4K, Streaming Stick 4K+, or Ultra. We offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Your feedback is very important to us and we'll certainly forward it to our product team.
Happy Streaming!
Roku Customer Advocate
To have a Voice Remote included, choose from the Express 4K+, Streaming Stick 4K, Streaming Stick 4K+, or Ultra. We offer a comprehensive comparison chart on our website that can help users determine which player best suits their personal needs and budgets here: https://www.roku.com/products/compare.
Your feedback is very important to us and we'll certainly forward it to our product team.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use; movies, Live TV, local channelse..
on December 29, 2022
Posted by: Anonymous
from Florida
Awesome, highly recommended, I am buying another for the office.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Garbage!
on June 3, 2024
Posted by: Todd R
from Kansas
Don't buy this piece of junk. With no power block and no voice remote, it's totally worthless. What is this, the stone ages??
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Not what I was hoping for
on July 26, 2024
Posted by: JimL
from New York, NY
I bought this about one month ago with the main purpose to access the Spectrum app, but unfortunately I was unable to do so, since signing in is required with both User Name and Password. My password contains a capital letter, which the Roku remote seems unable to provide. Very disappointed in my purchase and seriously contemplating uninstalling it and disposing of it. A total waste of money, time and effort!
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 11, 2024
Hi Jim, thanks for sharing. Help is here! To input capital letters, kindly utilize the Shift key (or the Up Arrow key) located on the left side of the on-screen keyboard on your TV. Additionally, we recommend installing our official Roku mobile app, accessible on both iPhone and Android platforms, enabling the use of the on-screen keyboard for capitalization. Should you encounter any challenges on your device or require clarification, please visit our online platform at http://support.roku.com/contactus.
Thank you, and Happy Streaming!
Roku Customer Advocate
Thank you, and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Crap
on August 5, 2024
Posted by: Terry m
from Rochester NY
No volume or on off on remote ..................
....
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 30, 2024
Hi there, thank you for choosing Roku! Please note that the power button and power button are included on our Roku voice remotes and TV remotes that come with other streaming players. Unfortunately, these types of remotes are not included with the device you purchased. However, you have the option to purchase a remote separately. You can visit the following link to view the various features and compatibility of our remotes:https://www.roku.com/products/accessories. We appreciate your feedback as we're eager to improve our services. We're looking forward to your better experience. Happy streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Horrible product and customer service
on January 8, 2024
Posted by: Meee
from Phoenix
If I could do less than one star I would. Offers things and doesn't provide.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello, Meee. Thanks for sharing. This sounds a bit unusual, and we would like to extend our assistance and learn more about your experience. Please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us.
We’re looking forward to doing business with you!
Roku Customer Advocate
We’re looking forward to doing business with you!
Roku Customer Advocate
Written by a customer while visiting roku.com