Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,859 Reviews)
Rating breakdown 1,859 reviews
5 Stars
1,522
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
1
Not worth it
on May 31, 2024
Posted by: Unhappy camper
from NC
I’ve been having issues for months. All they do is send me a new unit and of course it’s still failing. They don’t care and don’t want to help.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Not what it used to be
on September 26, 2024
Posted by: vikefan
from Minnesota
Just recently bought this. I have three other players in my house I'm various ages. All of them have a power button and volume buttons. But this player does not have a power button nor a volume button. It requires you to set your TV up to be able to control volumes using on screen buttons. However my TV doesn't allow for that. Especially since I don't have a remote control for the TV. So if you're buying this to use it as a remote control for the TV. Do not. Not sure who was the idiot who came up with this.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 27, 2024
Hello! We appreciate you choosing our products and sharing your thoughts with us. Please be advised that some devices come equipped with a Simple Remote. These lack TV controls (Power and Volume), so you must use your TV remote to control these functions. The current line of new Roku devices is limited to the HD Roku Express. In addition, in Roku model releases, the non-plus(+) models are generally equipped with a simple remote. However, if you wish to have functional access to your TV's power and volume buttons using the Roku remote, we recommend the Roku Voice remote. You can refer to this link to compare the remote features at https://www.roku.com/products/accessories/compare. If you have any future inquiries or need assistance, please get in touch with us through our website at https://support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on November 22, 2022
Posted by: Karl
from Cheney,Wa.
Great excellent wonderful splendid good best ever great
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Piece of crap product
on June 10, 2023
Posted by: Roku is garbage
from Virginia
Receive June 7th. Returned June 9th. Only lasted 2 days before repeated error message channel unable to load. Plugged in Fire Stick worked just fine. DO NOT BUY THIS PRODUCT. You will be disappointed. Get a Fire Stick. Roku products are garbage. Plus I didn't receive HDMI cord in box
Inferior product in everyday. Do not buy.
Inferior product in everyday. Do not buy.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
No on/off/volume button
on December 21, 2023
Posted by: jdeebee
from Somewhere, TX
I own 4 Roku's, the last purchase was SOOOO disappointing. Why would there be no on/off button or volume?
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Sucks
on January 8, 2024
Posted by: Bobyung
from Richmond, VA
Bought this to replace earlier Roku model. Continually gives us an error message and can’t sync without our Comcast account, so can’t watch any channels in our room.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello, Bobyung. Thank you for letting us know, we are keen to offer our support and gain a deeper understanding of your concerns. We encourage you to visit our online support at support.roku.com/contactus so that we can thoroughly assess this matter. Your feedback is really important to us and helps us improve our products and services.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Good product but ...
on January 10, 2024
Posted by: SickOne666
from California
Really glitches alot and it's not my internet connection making it glitchy could have been built better software as well
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
2
Roku device
on March 1, 2024
Posted by: Gary
from Texas
I am constantly having to pull the batteries out and put them back in to get the remote to work rlght. The functions on the remote work about half the time and will correct sometimes if I tap it on the table or remove the batteries or reboot the receiver. It’s like it has a mind of its own. The first Roku device I bought never really worked correctly either, but was better than this second one. There’s got to be a better alternative than this junk. I won’t be buying a third Roku. Fool me once……
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 2, 2024
Gary, thank you for sharing and for your efforts to resolve the issue. We’d like to provide more helpful ideas. Please ensure that there is no visible obstruction between your Roku remote and the device. Always make sure that you can see the front of your Roku device. Test your remote from various positions and do not hide your streaming player. More troubleshooting steps are available at https://support.roku.com/en-us/article/208755708#section-4. If the issue persists, don’t hesitate to contact us at https://support.roku.com/contactus for additional assistance. Your satisfaction is our priority. Thanks again. Roku Customer Advocate
Written by a customer while visiting roku.com