Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,859 Reviews)
Rating breakdown 1,859 reviews
5 Stars
1,522
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
1
Awful
on July 6, 2023
Posted by: kogie
from Pennsylvania
This is the worse Roku product that I have purchased. I have to reboot it several times per day.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Note: no power adapter included!
on February 23, 2024
Posted by: Jayjay
from Pittsburgh
Good grief you gotta look carefully at everything before you buy. This unit will not function out of the box because it only includes a usb power cable. The power adapter is NOT included. Im returning it
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Great Player
on November 10, 2022
Posted by: Clarita
from Astoria, NY
So happy I cut cable and made the switch to Roku. Great product and easy to install.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Garbage...buyer beware
on September 16, 2023
Posted by: honestguy
from maine
Terrible quality
on my 3rd and last roku, absolute trash that always resets
on my 3rd and last roku, absolute trash that always resets
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Easily installed,and works well above expectations
on November 21, 2022
Posted by: Jojos
from Florida
We have been wanting to upgrade for a while now and so glad we did,We can still continue with our favorite shows and watch new ones very easy to install and understand instructions.Highly recommend anything Roku flawless service.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Best streaming device hands down.
on November 25, 2022
Posted by: Jack Redemption
from East Newark New Jersey.
Roku has given me and my family all upsides with no downsides. Smooth streaming and no choppiness or drop outs. This is the second unit that I have gotten and the first one is still working. Have been a loyal Roku fanatic since 2013. I have even purchased a Roku Express from my friend of 35 years who uses it on a daily basis as well.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Horrible Features
on July 26, 2024
Posted by: Andrea
from Pittsburgh, PA
I don’t like that there’s no power button or volume button on the remote itself. And for the volume you can’t adjust how high or low it goes. It’s either on regular mode or night mode. You can’t turn the volume up or down
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 30, 2024
Hi Andrea, thank you for choosing Roku! Please note that the power button and power button are included on our Roku voice remotes and TV remotes that come with other streaming players. Unfortunately, these types of remotes are not included with the device you purchased. However, you have the option to purchase a remote separately. You can visit the following link to view the various features and compatibility of our remotes:https://www.roku.com/products/accessories. We appreciate your feedback as we're eager to improve our services. Enjoy and happy streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
It's a great product for free showings.
on January 30, 2024
Posted by: Ron Bostick
from Winter Garden Fla.
I am happy with this product and works a lot better than paying cable TV.
Written by a customer while visiting roku.com