Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,859 Reviews)
Rating breakdown 1,859 reviews
5 Stars
1,522
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
5
Long time Roku streamer
on November 21, 2022
Posted by: Nanybee62
from Boulder Junction Wisconsin
As a long time user I been buying extra ones for my kids they enjoy it & find is really easy to use with tons of apps for any age & taste
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Installation problem
on December 29, 2022
Posted by: PhatDaddy
from Baltimore
I own 5 Roku Expresses and generally like them. The first I bought for an old tv to make it a smart tv and it worked great. Now replacing that Roku with a new Roku Express (my dog ate my original) I cannot install it. The instructions state to go to website for tips. I did and what I found was just ads for Roku. Not helpful at all.
Written by a customer while visiting roku.com
Customer Rating
5
Excellent little device
on August 15, 2023
Posted by: Katie
from Rhode Island
I bought my first roku player a few months ago and loved its easy, friendly interface so much I bought another one for a separate tv. So far no flaws in its hardware or software, it doesn't lag unlike a few other devices I've gone through. There aren't any intrusive ads in the interface and it doesn't have flash, distracting autoplay previews. Plus its interaction between the website and my device is absolutely flawless. Player comes with batteries, a smart mounting tape and a velcro cord keeper - all features that I greatly appreciate as a neat freak. Thank you roku!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Website is useless for help
on February 22, 2023
Posted by: Gafan0910
from Gainesville, ga
I have been a Roku user for 9 years. My oldest one works perfect. I bought a new roku last year and it worked for about a month. Now another new one arrived today and it won’t power on. All is connected properly. Tried both tvs but nothing. Reconnected old Roku and it works perfectly. Website offers links but the links lead to ads. It is useless for support!
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Don't buy loses connectivity
on June 14, 2023
Posted by: Cchee
from Gilbert, AZ
I have 2 roku devices. For the past month, both have been losing connection to the modem. Roku community are also having the same issues. No, it's not the modem. I'd be in a middle of a show and it will lose connection. At times, like today, upon start up, it says no connection. Very frustrating. 30 min shows are 45 mins. It has been like this for a month now. Don't buy.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Perfect for older TV's
on May 19, 2023
Posted by: rokuman5555
If you have an older 720 or 1080 TV with a USB port then the Express is perfect.
Be aware, this model doesn't have TV controls on the remote or a 120V converter.
Be aware, this model doesn't have TV controls on the remote or a 120V converter.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Quick and easy to use
on November 21, 2022
Posted by: GranJ
from Texas
I love the Disney + button and the ease with controlling the tv
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
No USB power block
on December 1, 2022
Posted by: Barry Who
from New York
This is about the 4th or 5th Roku Express I've purchased but the first to NOT INCLUDE A USB WALL PLUG. That means when you are setting it up, if you are not prepared, you will have to locate one on your own. Roku is a great product. No longer including the USB wall plug AND NOT making that clear anywhere on the package? Disappointing.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, December 7, 2022
Hi Barry, thanks for your review! We appreciate you being an avid Roku customer and will be sure to pass your feedback along to our team.
Please know that customers can use the included power cable to connect the Roku Express to the USB port on the TV. This usually will provide sufficient power to your device. However, if you'd prefer to plug it into a wall outlet as you mentioned, grab any standard USB adaptor that you have at your house, (like your phone charger cube) and you'll be ready to go.
Thanks again for your feedback and Happy Streaming!
Roku Customer Advocate
Please know that customers can use the included power cable to connect the Roku Express to the USB port on the TV. This usually will provide sufficient power to your device. However, if you'd prefer to plug it into a wall outlet as you mentioned, grab any standard USB adaptor that you have at your house, (like your phone charger cube) and you'll be ready to go.
Thanks again for your feedback and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com