Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,859 Reviews)
Rating breakdown 1,859 reviews
5 Stars
1,522
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
5
Roku is second to none
on August 11, 2025
Posted by: Martin G
If you don't use Roku, your not living up to your streaming potential
Written by a customer while visiting roku.com
Customer Rating
5
on August 30, 2025
Posted by: Lona W
I love my new Roku my husband bought this device for me as a gift and I been enjoying streaming my movies you have so many apps to choose from i highly recommend purchasing Roku you want be disappointed😊
Written by a customer while visiting roku.com
Customer Rating
5
on August 31, 2025
Posted by: Cedric H
Always very satisfied with my purchase . Now I'm looking for a Roku TV
Written by a customer while visiting roku.com
Customer Rating
5
on September 1, 2025
Posted by: Patricia W
Great product! Í have recommended it to family and friends. Very cost effective.
Written by a customer while visiting roku.com
Customer Rating
1
None
on December 8, 2025
Posted by: John P
Don't want to you guys ask too much i was going to give 5 stars but it not worth going through your ratings and this just passed me off so stick your review so you require fifty characters is ridiculous
Response from roku.comBy Elmer, Roku Customer Advocate, December 9, 2025
Hi John, thanks for sharing your feedback with us, and we truly appreciate you bringing this matter to our attention. We’d like to better understand the issue and identify the reasons behind the challenges you’ve encountered.
To help us investigate further, we recommend reaching out through support.roku.com/contactus. Our team will be able to conduct a thorough assessment and provide the right solution.
We're here to ensure you enjoy a seamless streaming experience!
To help us investigate further, we recommend reaching out through support.roku.com/contactus. Our team will be able to conduct a thorough assessment and provide the right solution.
We're here to ensure you enjoy a seamless streaming experience!
Written by a customer while visiting roku.com
Customer Rating
5
Easy
on March 9, 2026
Posted by: Patty K
Not a hassle to use. Very user friendly, for us older folks. Not many button’s to make it confusing.
Written by a customer while visiting roku.com
Customer Rating
5
Good smart upgrade
on March 10, 2026
Posted by: Fernando
Easy to set up and login to all accounts. User interface is very easy and quick to understand. Made my dumb TVs into smart TV for a great price and now can use them for a few more years!
Written by a customer while visiting roku.com
Customer Rating
5
it is great free tv and easy to use
on November 23, 2022
Posted by: Gail
from Green Bay WI
I am so glad I bought a Roku and cut my cable high cost, definetaly worth it
I would recommend this to a friend!
Written by a customer while visiting roku.com