Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
3
No USB power block
on December 1, 2022
Posted by: Barry Who
from New York
This is about the 4th or 5th Roku Express I've purchased but the first to NOT INCLUDE A USB WALL PLUG. That means when you are setting it up, if you are not prepared, you will have to locate one on your own. Roku is a great product. No longer including the USB wall plug AND NOT making that clear anywhere on the package? Disappointing.
I would recommend this to a friend!
Response from roku.comBy Rebecca, Roku Customer Advocate, December 7, 2022
Hi Barry, thanks for your review! We appreciate you being an avid Roku customer and will be sure to pass your feedback along to our team.
Please know that customers can use the included power cable to connect the Roku Express to the USB port on the TV. This usually will provide sufficient power to your device. However, if you'd prefer to plug it into a wall outlet as you mentioned, grab any standard USB adaptor that you have at your house, (like your phone charger cube) and you'll be ready to go.
Thanks again for your feedback and Happy Streaming!
Roku Customer Advocate
Please know that customers can use the included power cable to connect the Roku Express to the USB port on the TV. This usually will provide sufficient power to your device. However, if you'd prefer to plug it into a wall outlet as you mentioned, grab any standard USB adaptor that you have at your house, (like your phone charger cube) and you'll be ready to go.
Thanks again for your feedback and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Best streaming device hands down.
on November 25, 2022
Posted by: Jack Redemption
from East Newark New Jersey.
Roku has given me and my family all upsides with no downsides. Smooth streaming and no choppiness or drop outs. This is the second unit that I have gotten and the first one is still working. Have been a loyal Roku fanatic since 2013. I have even purchased a Roku Express from my friend of 35 years who uses it on a daily basis as well.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
it is great free tv and easy to use
on November 23, 2022
Posted by: Gail
from Green Bay WI
I am so glad I bought a Roku and cut my cable high cost, definetaly worth it
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on November 22, 2022
Posted by: Karl
from Cheney,Wa.
Great excellent wonderful splendid good best ever great
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Long time Roku streamer
on November 21, 2022
Posted by: Nanybee62
from Boulder Junction Wisconsin
As a long time user I been buying extra ones for my kids they enjoy it & find is really easy to use with tons of apps for any age & taste
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Quick and easy to use
on November 21, 2022
Posted by: GranJ
from Texas
I love the Disney + button and the ease with controlling the tv
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easily installed,and works well above expectations
on November 21, 2022
Posted by: Jojos
from Florida
We have been wanting to upgrade for a while now and so glad we did,We can still continue with our favorite shows and watch new ones very easy to install and understand instructions.Highly recommend anything Roku flawless service.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
It works well
on November 21, 2022
Posted by: Judi Brankacz
from Potsdam n.y.
The first time owning this and it works so well,and the selections are great
I would recommend this to a friend!
Written by a customer while visiting roku.com