Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
2
It's not that great
on December 20, 2023
Posted by: Vance
from Story, AR.
I've had it for about a month. I constantly have to restart it to keep viewing.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Great product...great value
on December 20, 2023
Posted by: JeffL123
This is my second ROKU streaming product. I find them to be easy to setup ad very intuitive to use.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
on December 20, 2023
Posted by: Chalee
from Fultonny
Cut the cord. Great better choices. Why are programs not up to date.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Works like a charm
on December 20, 2023
Posted by: Sixx
from Huntington Indiana
I’ve used Roku for years just did some upgrades and never disappointed!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great product
on December 19, 2023
Posted by: Laur900
from Angier NC
So easy to set up and use. All our tvs are Roku except our bedroom and this works perfectly. I love that you can sign in to Roku and if Carrie’s over our apps and everything was already signed into
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Roku Express worked for only 11 days then died
on December 10, 2023
Posted by: Didi G
from Chino Hills, CA
I have the older Roku 3 for a rarely used TV that is in a guest room. I decided to get the Roku Express for my non-smart Samsung that use a lot with cable. The Roku Express was easy to install and worked great for 11 days, then died in the middle of an Amazon Prime series. I tried rebooting the WiFi, router, TV, everything but the Express still didn’t work. I decided to install the old Roku 3 to see if it was my TV — it worked (whereas the Express still didn’t work). I agree with some of the other reviewers to skip getting the Roku Express and look at either an alternate model or another product.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
Why not include universal remote with Express?
on November 12, 2023
Posted by: Dak255
from Chicago
Why doesn't Roku include the universal remote with the Express? I have a couple of other Roku's but wanted another for a non 4k TV that has a broken remote, so I bought the Express. Soon found out that it's not their normal universal remote. I know, i can buy universal remote but why not just include the universal one with the Express. No power, volume, voice command controls and can't pair with a TV. Returning it and going up to next level. Would not recommend unless you have a working remote for your TV.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
So Far, So Good
on September 24, 2023
Posted by: Jotis
from Los Angeles
I returned a streaming stick 4 that I had never been able to get to work, and got a Roku Express instead. It was easy to set up, and most important, it works! I still have to learn how to find what I want to watch, but I'm happy so far.
Written by a customer while visiting roku.com