Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
4
Streaming
on December 30, 2023
Posted by: Jim51
from Los Angeles
With streaming it is cheaper than cable. I miss switching the channels and the guide
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
remote did not pair with stick
on December 30, 2023
Posted by: Larry
from NY
believe I got the wrong remote as it kept asking me to press the pairing buttons and there were none. This is my third Roku so I am familiar with the set up.
Got the basic remote should have had the enhanced.
Got the basic remote should have had the enhanced.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, August 29, 2024
Hi Larry, thanks for supporting our Roku products and sharing with us. It looks like your device needs you to pair your remote. Although you have a basic remote that doesn't need pairing, you can still start the pairing process by pressing the Home and Back buttons at the top of your remote. We suggest restarting your device before you begin. For more tips, you can check out this FAQ article at https://support.roku.com/article/21306145024535. Additionally, you can refer to this link to learn more about Roku remotes at https://www.roku.com/products/accessories/compare. If you encounter any issues, feel free to contact us at http://support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
A Great inovation
on December 30, 2023
Posted by: Jimmmmy
from Atlanta Ga
Yes...I was suprised when i pluged roku in ...what a great inovation. Can not go back to standard TV. Thank you ROKU...
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on December 30, 2023
Posted by: Karen
from Manhattan, KS
Bought this and it is great.Works well with my television and saves me money.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy set up and use
on December 30, 2023
Posted by: Old Folks
from North Idaho
We were hesitant to buy this product as we aren’t “tech savvy,” but it was easy! The directions were clear, the menu easy to read, and we are very happy with it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Awesome for use of TV inside patio.
on December 30, 2023
Posted by: Rob63
from Florida
I am pleased with the results and can enjoy movies and other apps and channels.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Works great
on December 30, 2023
Posted by: GrammaAnn
from CentralNY
Re-charges and reminds you to, easy to set up nearly by itself, knows my tv set model and flew into setup.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
It’s ok.
on December 30, 2023
Posted by: Anonymous
from Kenner. LA
I don’t like that you can’t turn it off and no volume buttons
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com