Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
2
Quality is going down
on January 3, 2024
Posted by: Swells1959
from Escondido, CA
This is my 3rd Roku product in just about 5 yrs. When I yook it out of the box I was immediately disappointed. The manufacturing products and design make the remote feel cheaply made. Thee plastic feels cheap and less durable. I did not notice prior to purchase that this model does not have a power button or volume control on the remote either. So start digging through your stuff to find your tv remote because you eill need both to watch tv. This one is going back. I may upgrade to the next Roku model up that has those features, or I may switch brands all together. I haven’t decided yet.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello there! Thank you for sharing your thoughts with us. Please note that we offer a range of models with varying features to best suit our customers' diverse budgets and needs. If you'd like a Remote with a power/volume button included, choose from the Express 4K+, Streaming Stick 4K, Streaming Stick 4K+, or Ultra.
We’re here to help you find the best Roku device that matches your requirements. Learn more on our helpful coma prison chart here: https://www.roku.com/products/compare.
Thank you for choosing Roku and Happy Streaming!
Roku Customer Advocate
We’re here to help you find the best Roku device that matches your requirements. Learn more on our helpful coma prison chart here: https://www.roku.com/products/compare.
Thank you for choosing Roku and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Does the jon
on January 3, 2024
Posted by: S M NC
from Hickory, NC
Affordable way to stream . Would prefer full functionality of a tv remote
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, September 11, 2024
Hi there, thanks for being a fan! We value your feedback on our platform. We want to know more about your concern about the remote. Please visit us at support.roku.com/contactus so that we can assist. Your satisfaction is our priority. Happy Streaming! Roku Customer Advocate.
Written by a customer while visiting roku.com
Customer Rating
5
Our ROKU Express
on January 3, 2024
Posted by: LR TV
from West Bend, WI
I bought this about a months or so ago to use with an older large TV we owned and used previously for cable. We have four other TVS, all Rokus, and wanted something we knew how to use primarily for streaming and YouTube TV.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great features and easy to learn
on January 3, 2024
Posted by: Mm48
from Diana TX
I bought 2 and we are very happy with the performance of our purchase
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 3, 2024
Posted by: JB22
from Blountsville, Al
Have 2 Roku's and they both are great! Would buy again if needed.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Great product a little difficult to navigate
on January 3, 2024
Posted by: Anonymous
from Nashville Tn
I’ve had it 1month adding subscriptions is difficult at times
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 2, 2024
Posted by: bob27
from PA - Pennsylvania
Very pleased with my roku. Plan on purchasing another roku for a second tv
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great features
on January 2, 2024
Posted by: Melissa
from Florida
My previous one stop working so I had to purchase a new one
I would recommend this to a friend!
Written by a customer while visiting roku.com