Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,858 Reviews)
Rating breakdown 1,858 reviews
5 Stars
1,521
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
1
Always freezes up
on April 25, 2023
Posted by: Smokey13
from Minnesota
I purchased this several months ago to replace an older Roku that was working perfectly fine but decided to get a new one because the old one would soon be obsolete. It was a complete waste of money. It freezes up constantly and shuts down for no reason then reboots. The old one I’m still using on a different TV still works great. Don’t waste your money.
No, I would not recommend this to a friend.
Response from roku.comBy Rebecca, Roku Customer Advocate, April 27, 2023
Hi Deb, thanks for reaching out, we believe we can assist! Usually, this kind of behavior is due to the Roku player not receiving sufficient power. It's possible that there may be an issue with either the cable or the adapter. You can try using an alternate cable or power adapter to power the device. If you're currently using the TV as your power source, try plugging the device into a wall outlet instead.
We have a helpful FAQ article on our website with more details if you're still experiencing issues at go.roku.com/lowpower.
Happy Streaming!
Roku Customer Advocate
We have a helpful FAQ article on our website with more details if you're still experiencing issues at go.roku.com/lowpower.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Do better Roku
on December 27, 2023
Posted by: NNichols
from Northern California
Just bought new Roku Express. Package doesn't include power plug- no mention on box that its not included. So, after hunting around for one, I got started. Now, 15 minutes in and its downloading 101 channels...I had no option in setup to opt out of all these channels, now i have to clear them out once its done and when will that be?! This isn't the cheapest streaming device, why not include the plug... Also the HDMI cable is less than 20" so, that's limiting on placment. Power cable is short too. I just hope I can get a few years out of this device and Roku allows for updates so I'm not forced to buy a new model.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
on January 20, 2024
Posted by: Danielle matos
from Ny
I have a Roku tht stopped working after a month how can I send it in to u guys for a refund
Written by a customer while visiting roku.com
Customer Rating
5
Great for cord cutters
on August 28, 2024
Posted by: Mike M
from Hibbing, MN
The Roku is an excellent value and provides plenty of free entertainment. Easy to use. Paired with an antenna it can save you hundreds if not thousands on cable and satellite subscriptions. I bought a second one for our cabin as well.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Great streaming device
on November 15, 2022
Posted by: templetondave77
from Perkasie, PA
I had been using a Roku Premium for several years, when it started giving me messages that it was overheating.
I upgraded to the Roku Ultra, and had immediate problems with an HDCP error message that Roku could not tell me how to fix. I ended up returning the Ultra for a refund, but still do not know if I have received the refund.
I purchased the Roku Express, and have had no problems at all with the new device.
I upgraded to the Roku Ultra, and had immediate problems with an HDCP error message that Roku could not tell me how to fix. I ended up returning the Ultra for a refund, but still do not know if I have received the refund.
I purchased the Roku Express, and have had no problems at all with the new device.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Same product, upgraded tech!
on November 18, 2022
Posted by: Toadsteed
from Bailey colorado
My old Roku started over heating and kept rebooting itself. Chose to upgrade when the preorder email came out and this one actually runs a bit faster and no more over heating!
Same platform and was easy to to just login to my Roku account and it auto uploaded my apps! Didn't have to start all over! Simple and easy to use! Something I require since I'm not app savvy and prefer to avoid tech!
Same platform and was easy to to just login to my Roku account and it auto uploaded my apps! Didn't have to start all over! Simple and easy to use! Something I require since I'm not app savvy and prefer to avoid tech!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
ENJOYMENT
on November 21, 2022
Posted by: deborah
from Lorain,OH
i ENJOY
I love the Roku Express. Love the New movies and adore the old that I grew up with..Love the varities of your choice. Best investment I ever made..You definitly won't be dissappointed..Love it so much I bought another one for every room..
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy to install
on November 21, 2022
Posted by: Djt0862
from Wellston OK
I bought my Roku Express to use in my bedroom after installing and using the same in living room. It is so easy to install and get everything set up to your preferences
I would recommend this to a friend!
Written by a customer while visiting roku.com