Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
5
Great value for the money
on January 8, 2024
Posted by: Maureen
from Delaware
Would like more live channels and some kind of close caption or hearing device
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Not to interested in roku
on January 8, 2024
Posted by: John47
from Haverhill mass
Ever could get the stations without spending more money by the time I got the stations I needed I was paying as much as Comcast so no big savings plus constant station loss not great at all
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello John, we see that you recently cut your cable and switched to streaming. Have you checked out The Roku Channel? We’re we offer thousands of free TV series, popular movies, classic shows, kids' entertainment, 350+ live streaming channels, and much more. To access, you can refer to this FAQ article at https://support.roku.com/article/208756428. Additionally, some of the channels that might not be free, which are available only on Premium Channels, may require a subscription for streaming. Just add the channels to your Roku home screen by following this step. Press Home>Search>Type the Channel Name>Select Channel> Add Channel. If you have any questions please contact us directly at support.roku.com/contactus. Your feedback is very important to us.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
I wish I switched from fire stick sooner!
on January 7, 2024
Posted by: Holl123
from Oklahoma
We used fire stick for years. Our sons both have Roku tv’s but there was nothing wrong with ours, I couldn’t see buying a new one. When we found the Roku stick it was perfect! We love all the options and apps and have been able to reduce our streaming costs too!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Roku
on January 7, 2024
Posted by: Lalozam1
from CA
Faulty cords I have to keep changing the cords between devices
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hi Lalozam1, thanks for sharing. This sounds a bit unusual. Roku recommends using the High-Speed HDMI Cable that comes with the Roku Express. You can also order additional cables from the Roku accessories store at https://www.roku.com/products/accessories. Additionally, We recommend setting up your device in a better position to utilize it with ease, it is advisable to place your Roku near your TV or attach it to your TV using the adhesive strip. I hope this will be helpful to you. If you encounter any issues, feel free to contact us at support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Old TV shows on roku channel.
on January 7, 2024
Posted by: Papahubs
from Howard city Michigan
I have 4 Roku devices for each of our tvs. The volume control is a very nice feature as volume on each channel is not consistent. The voice command doesn't always under what your looking for in programming and sometimes take you to other channel that you need to pay for prior to asking if you want these. Which you can just cancel out of and back to other programs. We are not that good at finding programs we want to watch and operating the roku. Roku does bring you many channels that are free.and will take you to other program suppliers channels.
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hi Papahubs, we appreciate your support of our Roku products and for sharing with us. We're glad to hear that you are using voice capabilities to navigate your Roku streaming device, find content on your favorite channels, control your Roku TV system, and start playback of movies and TV shows. We recommend that you explore additional options for our voice command feature in this FAQ article at https://support.roku.com/article/360009552694#section-3. If you encounter any issues, feel free to contact us at support.roku.com/contactus. Your feedback is incredibly important to us and plays a crucial role in shaping our products and
services.
Happy Streaming!
Roku Customer Advocate
services.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Love
on January 7, 2024
Posted by: Jamee
from Langhorne, PA
I love it!!! So many great apps. And great free ones too! Roku channel is good! Loved the Demi Lovato Christmas special!!! 🩷
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Not Perfect
on January 7, 2024
Posted by: CindyA
from Haskell, OK
We are on our second Roku because the first one died without warning. Here’s hoping this one lasts longer.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
on January 7, 2024
Posted by: Curt
from WI
Second unit purchased and it works just as good as first.
I would recommend this to a friend!
Written by a customer while visiting roku.com