Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
5
Great features
on January 9, 2024
Posted by: Sandy
from Arkansas
Bought a month ago and I really like it. Easy to watch in a different room in the house
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
1
Horrible product and customer service
on January 8, 2024
Posted by: Meee
from Phoenix
If I could do less than one star I would. Offers things and doesn't provide.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello, Meee. Thanks for sharing. This sounds a bit unusual, and we would like to extend our assistance and learn more about your experience. Please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us.
We’re looking forward to doing business with you!
Roku Customer Advocate
We’re looking forward to doing business with you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
1
Sucks
on January 8, 2024
Posted by: Bobyung
from Richmond, VA
Bought this to replace earlier Roku model. Continually gives us an error message and can’t sync without our Comcast account, so can’t watch any channels in our room.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 11, 2024
Hello, Bobyung. Thank you for letting us know, we are keen to offer our support and gain a deeper understanding of your concerns. We encourage you to visit our online support at support.roku.com/contactus so that we can thoroughly assess this matter. Your feedback is really important to us and helps us improve our products and services.
Thanks!
Roku Customer Advocate
Thanks!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on January 8, 2024
Posted by: Anonymous
from Blossvale ny
I bought this about two months and I 😘 ve it it is better then cabel
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Channel subscriptions are too cumbersome
on January 8, 2024
Posted by: Alfredo
Every time I go to a channel like a certain sports channel where I have a subscription, it asks me for an activation code. Extremely frustrating
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
No lagging!!
on January 8, 2024
Posted by: Karen
from Va
This is much better than the Firestick. No lagging or delays. Love it.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
Great buy
on January 8, 2024
Posted by: Andy
from North Carlina
Very happy Just wish it had a on off and volume buttons
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Great buy
on January 8, 2024
Posted by: John
from Pennsylvania
I love the channel selection and flexibility to add additional apps and channels. My one complaint is using my regular remote sometimes jumps me back to the Roku box.
Written by a customer while visiting roku.com