Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
5
Super features, shows great movies.
on January 9, 2024
Posted by: Teresa Stafford
from Dallas, Texas
I bought this before Christmas and I love it. I can watch my favorite show, I love Lucy.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
works well
on January 9, 2024
Posted by: Holiday
from Tennessee
Glad to have a variety of programs in several rooms
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
It works for us
on January 9, 2024
Posted by: Rick
from Lisbon, ND
Basic unit, but does everything we need it to as our tv options in small town ND are limited.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 9, 2024
Posted by: Reba
from Conroe Texas
I bought this a month ago and am very happy with it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy to use
on January 9, 2024
Posted by: Frenchfry
from Colorado Springs
Bought this a while ago. I like that it is easy to use especially for my parents who are older and not tech savvy. Provides them a way to watch things conveniently and different programs than they normally would.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
roku remote
on January 9, 2024
Posted by: living room
from Baltimore md
i brought the roku but I did't know I ordered the wrong. The one I have doesn't have a on/off button, or microphone. My mistake but I am ok with it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 9, 2024
Posted by: Billy
from Columbia, KY
I bought this a month ago like it well ,would buy again.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Loses connection to internet very often
on January 9, 2024
Posted by: Gabby
from Texas
I bought this a little over a month ago. The first week it worked great. Then after that it started losing connection to the internet on every app we try. Still having that issue. Called y internet provider to make sure it wasn’t an internet issue and they confirmed everything looked good on their side. A bit disappointed with how buggy it is.
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 26, 2024
Hi Gabby, thanks for sharing! Do you see any error messages on the screen? To fix this, you can reset your device's network connection. Go to Settings > Advance system restart > Network connection reset > Reset connection to reset your network connection. Here's a helpful link to connect to the internet: https://support.roku.com/article/115015760328. You can also get assistance from our Roku support online at http://support.roku.com/contactus. We'll be more than happy to help you. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com