Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
5
It's awesome!!
on January 24, 2024
Posted by: NJR0123
from Wheeling WV
Received as an early Christmas present. I love it. So compact, I thought there was something missing. No there wasn't. Just plug it in and watch movies, news, weather. Really everything you want it, has it. I would recommend it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Documenteries
on January 24, 2024
Posted by: Christine
from Farmville, Va
Documentaries are not what I consider documentaries so far
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
i like the free views
on January 24, 2024
Posted by: John
from Missouri
it's east to navigate. the wife watches something ever night
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on January 24, 2024
Posted by: Richard
from Willis tx
We bought 4 units for our tv’s in different places, and they work wonderfully
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Unlit remote
on January 24, 2024
Posted by: Eppk
from NY
The remote does not light up in the dark and the writing is faint so it’s easy to hit the wrong buttons in the dark. And once you do that, you have to start all over to fix it. Annoying. Also I had trouble connecting to some apps. In the end I had to do a hard restart (unplugging it) to get it to work. Annoying stuff.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, September 16, 2024
Hi there! Thank you for your feedback and for sharing your thoughts. We are happy to say that we already have the Roku Voice Remote Pro (2nd edition). The backlit remote control lets you operate your TV even in complete darkness. The remote is motion-sensitive, so the buttons light up when you pick it up. You can also check the Roku Voice Remote Pro (2nd edition) quick launch here: https://support.roku.com/article/22070341297815. Should you have a question on Roku? Contact us directly at support.roku.com/contactus so that we can assist. Your feedback is very important to us. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
on January 24, 2024
Posted by: Joseph Siciliano
from Andover NJ
Has greatly increased our TV enjoyment! No more searching for something to watch, now deciding what to watch first!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Never again.
on January 24, 2024
Posted by: xxxxxxx
from earth
Told me my Email was invalid and never let me enter a password.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
New system
on January 23, 2024
Posted by: Samsung
from Albany ny
Have them on all my tv sets work very well and easy to use
I would recommend this to a friend!
Written by a customer while visiting roku.com