Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
2
Roku device
on March 1, 2024
Posted by: Gary
from Texas
I am constantly having to pull the batteries out and put them back in to get the remote to work rlght. The functions on the remote work about half the time and will correct sometimes if I tap it on the table or remove the batteries or reboot the receiver. It’s like it has a mind of its own. The first Roku device I bought never really worked correctly either, but was better than this second one. There’s got to be a better alternative than this junk. I won’t be buying a third Roku. Fool me once……
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 2, 2024
Gary, thank you for sharing and for your efforts to resolve the issue. We’d like to provide more helpful ideas. Please ensure that there is no visible obstruction between your Roku remote and the device. Always make sure that you can see the front of your Roku device. Test your remote from various positions and do not hide your streaming player. More troubleshooting steps are available at https://support.roku.com/en-us/article/208755708#section-4. If the issue persists, don’t hesitate to contact us at https://support.roku.com/contactus for additional assistance. Your satisfaction is our priority. Thanks again. Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Great features!
on March 1, 2024
Posted by: Elaine
from Mississippi
I bought this two months ago and wish I had sooner!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
So Many Channels
on March 1, 2024
Posted by: RNWJ
from Summerville, SC
So glad we cut the cable and switched to Roku. So many channels and programs to choose from.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
on February 28, 2024
Posted by: Corkey Walka
from Deland Florida
I bought this a few months ago and went back later for another
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Quality product for small size
on February 25, 2024
Posted by: Maintman
from Wisconsin
Opens quickly, great picture quality, easy to navgate menus.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Note: no power adapter included!
on February 23, 2024
Posted by: Jayjay
from Pittsburgh
Good grief you gotta look carefully at everything before you buy. This unit will not function out of the box because it only includes a usb power cable. The power adapter is NOT included. Im returning it
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
4
Awesome speed from app app
on February 20, 2024
Posted by: Jason Roku
from Indiana
I got this through the Marlboro rewards I really like it better than the Firestick. It’s a lot quicker going from app to app and using the app. The thing I don’t like about it is sometimes it just comes on automatically and changes to that input on the TV
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Keep missing up.
on February 5, 2024
Posted by: John b
from San Antonio, TX
On YouTube, if I don't use it. It losses it picture on YouTube. I have do a hard reset to get to work again. It seems it is not use everyday it misses up.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 25, 2024
Hello, John. Thank you for sharing with us. Does this issue occur only on YouTube? If yes, Please try to uninstall and reinstall your Youtube app by doing this step. Press Home navigate your remote, go to your Youtube tile, and highlight the app. Then press the star * button and select Remove app. After removing the app. try to perform the system restart, Press Home> Setting>System>Power. If you do not see a Power submenu, skip to the next step>System restart. Then reinstall the Youtube app by Pressing Home>Search. Additionally, please make sure that your device has the latest Software version. You can refer to this FAQ article available at https://support.roku.com/article/208755668. If the issue persists please contact us directly at http://support.roku.com/contactus. Your feedback is very important to us.
Were looking forward to getting you back streaming.
Roku Customer Advocate
Were looking forward to getting you back streaming.
Roku Customer Advocate
Written by a customer while visiting roku.com