Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,859 Reviews)
Rating breakdown 1,859 reviews
5 Stars
1,522
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
2
on August 6, 2024
Posted by: frelanzr
from Rocklin, CA
Never was a fan of decades old reruns. Anything interesting, has additional charges attached.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 8, 2024
Hi there! Thanks for your input. We want to know what issue you have with your Roku. Contact us at support.roku.com/contactus so that we can assist. Your satisfaction is our priority. Thanks! Roku Customer Advocate.
Written by a customer while visiting roku.com
Customer Rating
5
Great for my granddaughters! And me too!
on August 15, 2024
Posted by: gitarman505
from Aztec, NM
I'm happy I bought another ROKU! It's the best thing going!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
SOMETHING IS MISSING
on August 19, 2024
Posted by: Steph
from Jackson, OH
I bought 4 of these units because I switched TV providers and needed them. Unfortunately, there isn't a numeric key pad to allow direct tuning. Instead, I have to scroll through the menu to get to the channel I want to watch. Kind of cumbersome as is, but would be perfect if it had that feature.
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, October 15, 2024
Hello, Steph. We’re grateful to receive your review! We value customers who provide feedback. We assure you that we will share it with the respective team. If you have questions or issues with your Roku, you can contact us at support.roku.com/contactus. We will be happy to assist. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Just a Piece of Garbage...
on August 31, 2024
Posted by: GBisu
The title of the review says it all. We bought this because the remote for our Roku stick had stopped working (a chronic problem, we've discovered...). The express has trouble getting a good signal from our fiber-optic WiFi; I often can't stream a movie even when a laptop in the same room shows download speeds of 200+ MBPS. All the other devices work, it's just this brick connected to our TV. Hard skip.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Great investment!
on October 18, 2024
Posted by: Lucy B
The Roku was one-of the best decision that I could have made, it met all of my expectations and more. The Rocu has all the news, sports, weather and movies you need at your fingertips. You also get plenty of channels and intertainment while saving money! Love it.
Written by a customer while visiting roku.com
Customer Rating
5
Very Cool
on October 19, 2024
Posted by: Anonymous
Tired of high cable bills, get a Roku, can’t beat it. I think there’s more channels to watch than cable…(more free Channels). And it’s easy to set up and operate for all us seniors. All you need is a internet connection.
Thanks Roku
Thanks Roku
Written by a customer while visiting roku.com
Customer Rating
5
Love it
on October 27, 2024
Posted by: Harriet T
I love Roku. I bought a new tv, and it was time to update my Roku.
Even though the new tv had certain streaming channels available, I am sticking with my Roku. I have used it for years, and it’s always reliable, easy to use, and offers all the streaming stations in one place.
I’m a Roku fan, and am happy with my choice.
Even though the new tv had certain streaming channels available, I am sticking with my Roku. I have used it for years, and it’s always reliable, easy to use, and offers all the streaming stations in one place.
I’m a Roku fan, and am happy with my choice.
Written by a customer while visiting roku.com
Customer Rating
5
Works great!
on November 2, 2024
Posted by: Vicky P
It was very simple to set up on the TV. I’ve been using it about a month and have had no problems. Well worth the purchase. I recommend the Roku.
Written by a customer while visiting roku.com