We have three ROKU and are happy with the 3960 but dislike the lack of volume control, mute, and TV on/off capability that we have on our other ROKU. When we can afford the more robust ROKU we will buy it. All your customers need to know that Express ROKU does not have this convenience.
The TV controls are failing to work after a short period. Mute was first button to become flakey then others followed. Either too cheap components or poor design.
My expectations were blown away. This is great. I never will have to say, "I've seen all of these movies before". And even live TV has been helpful because I only had an antenna. This is the best bargain I've gotten in years. Thank you ROKU!