Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
5
Lots of features. Always something to watch.
on June 20, 2024
Posted by: Anonymous
from Lakewood, Ohio
I am 63yrs young. Installed myself. Very easy to follow directions. I am very very happy.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Not for me
on June 20, 2024
Posted by: Mick
from Spring TX
It does not have the ability to turn off and on the TV. So, I bought one with those functions. I LOVE that one.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 22, 2024
Hi Mick, We appreciate you choosing our products and sharing your thoughts. Please note that some devices come with a Simple Remote, which does not include TV controls for power and volume. You will need to use your TV remote to manage these functions. Currently, the new line of Roku devices includes only the HD Roku Express. In general, the non-plus(+) models in the Roku lineup are equipped with a Simple Remote. We recommend using the Roku Voice Remote if you want access to your TV's power and volume controls through the Roku remote. You can compare the features of the different remotes by visiting https://www.roku.com/products/accessories/compare.
If you have any further questions or require assistance, please get in touch with us through our website at https://support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
If you have any further questions or require assistance, please get in touch with us through our website at https://support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Love Roku!!
on June 20, 2024
Posted by: mcusic
from Missouri
Just need more Sports pkg offered!
Otherwise, I Love Roku! Have had for several years! Good Customer Service! Easy Setup!!
Otherwise, I Love Roku! Have had for several years! Good Customer Service! Easy Setup!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Roku Express Review
on June 20, 2024
Posted by: Dave M
from Rochester, NY
I have enjoyed using the Express on our TV on our porch. One thing that happens is that after watching a while the audio suddenly goes in and out and becomes distorted. To fix this I change the input from HDMI 1 to HDMI 2 and then back to 1 and the audio comes back? Why is this happening?
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Something strange
on June 20, 2024
Posted by: Kavin
from Muldraugh, Ky
Once a month it looses all the apps and just has the power button on home screen. I have to factory reset it and its good until next time. Other than that its great
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Changed my life.
on June 20, 2024
Posted by: Wilson
from Inglewood
My brother gave me my first Roku as a gift about two years ago, and since then I have purchased two more for other rooms in my house.
I love this device.
I love this device.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
It’s easy to use.
on June 20, 2024
Posted by: MyRoku
from Rome,Ga
It has many apps to choose from and it is complementary to my Direct TV.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Works great
on June 20, 2024
Posted by: Bdrm tv
Bought this to replace a fire stick that no longer worked. Had a Roku tv in college and loved it
I would recommend this to a friend!
Written by a customer while visiting roku.com