Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
5
on July 11, 2024
Posted by: Brob
from Connecticut
Canceling cable and getting this Roku has been amazing! There is free live tv already in Roku and now we have access to all our apps. If you’re considering this do it!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
New
on July 11, 2024
Posted by: Big B
from Portsmouth va
With the Grandkids haven’t had a lot of time to check it out other then cartoons, but I am lookin forward to getting to know Roku a lot better after the summer break is over😋
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, October 22, 2024
Hello! We are thrilled that you've decided to use our Roku product and are genuinely grateful for your support. If you encounter any challenges during the setup or activation process, please do not hesitate to reach out to us at support.roku.com. support.roku.com. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
We can't wait for you to start streaming!
Roku Customer Advocate
We can't wait for you to start streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Enjoying all the options
on July 11, 2024
Posted by: Mitch
from Florida
Still learning all the different entertainment options.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on July 11, 2024
Posted by: Adriane
I have been a Roku user for a few years now and I love it!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
on July 10, 2024
Posted by: Larry Gambrill
from Hanceville, AL.
Really enjoying the different programs, but still trying to learn all the secrets of operating.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
One in every room....well almost!
on July 10, 2024
Posted by: Jules51
from Salt Lake
We have had 2 Roku's in our Front Room & 1 bedroom. We now have an additional Roku in the 2nd Bedroom!
#1 Roku Fan
#1 Roku Fan
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Roku
on July 9, 2024
Posted by: Jackie13
I have a household full of other Roku devices so I thought I couldn't go wrong buying this. Unfortunately, it really lacks the quality I'm used to from this brand. The remote is finicky and definitely needs a design update.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 15, 2024
Hi, Jackie. Thank you for your support, and we truly appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Roku review
on July 8, 2024
Posted by: SaraJean0
from Nebraska
I'm working through the menus and attempting to learn the product. I just have trouble finding programs I was accustomed to using with my previous provider. It's going well, just a new learning curve.
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, November 21, 2024
Hi Sara. It's true that exploring and discovery are the best ways to learn! But if you have issues or questions about your Roku, we're here to help. Visit us at support.roku.com/contactus to connect with an agent who can assist. Thanks for choosing Roku.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com