Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
5
Great features
on July 19, 2024
Posted by: Dan5
from GR, Michigan
We bought this product a few months ago and don’t have any issues with it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Easy to install and easy to use.
on July 19, 2024
Posted by: Doug
from The Colony Texas
Simple to add existing APS and organize. Very satisfied with selection of movies and tv shows.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Poor guide
on July 19, 2024
Posted by: Eeebow
Not happy with the channel guide. There is no way to jump channels without doing a search for each station.
I would recommend this to a friend!
Response from roku.comBy Elmer, Roku Customer Advocate, October 28, 2024
Hi there! Thanks for taking a moment to share, and we appreciate your feedback nonetheless. If there is anything we can assist you with, please don't hesitate to reach out at http://support.roku.com/. In the meantime, we will pass this along to the product team. Thanks! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Overall Good Product
on July 19, 2024
Posted by: John
from Jewett City, CT
I bought the Roku a few months ago and enjoy it. I was disappointed with how many movies are not free, but that could be out of the Roku policies.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Crummy product
on July 19, 2024
Posted by: Anonymous
from Heavener, Oklahoma
Bought my first Roku last year. Was sorta satisfied until trying to watch movies on prime tv. Never got to watch an entire movie before it went haywire. Then in May 2024 everything froze. Ended up having to buy another Roku & guess what? It is frozen solid & I’m done with Roku.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 21, 2024
Hello Markay, help is here! It looks like you are experiencing a playback issue with your Roku device. The best way to address this effectively is by updating the software on your device. This update will enhance performance and give you access to the latest features. To check for updates, press the Home button, navigate to Settings, select System, and then choose Software Update. Click on "Check Now" to search for available updates.
Additionally, it is essential to ensure that you have a stable Wi-Fi connection. To optimize connectivity, we suggest restarting your Wi-Fi router and evaluating the distance between your device and the router. To learn more, refer to this link: https://support.roku.com/article/213122277#section-1. If none of these suggestions work, please get in touch with a member of our team at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Additionally, it is essential to ensure that you have a stable Wi-Fi connection. To optimize connectivity, we suggest restarting your Wi-Fi router and evaluating the distance between your device and the router. To learn more, refer to this link: https://support.roku.com/article/213122277#section-1. If none of these suggestions work, please get in touch with a member of our team at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Roku tv and stick
on July 19, 2024
Posted by: Debb
from Lodiburg ky
This summer we purchased a Roku tv. We also purchased a Roku stick for our spare tv. We love it! We've watched so many movies and shows we grew up with.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great product
on July 19, 2024
Posted by: Kuykendall
from Eagle lake tx
I bought this product and loved it so much we bought 2 more and got rid of cable. My kids love it!!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Excellent
on July 19, 2024
Posted by: Diane
Very happy with my new Roku!
Crystal clear picture and much less expensive than buying a smart TV
😉
Crystal clear picture and much less expensive than buying a smart TV
😉
I would recommend this to a friend!
Written by a customer while visiting roku.com