Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
1
Not what I was hoping for
on July 26, 2024
Posted by: JimL
from New York, NY
I bought this about one month ago with the main purpose to access the Spectrum app, but unfortunately I was unable to do so, since signing in is required with both User Name and Password. My password contains a capital letter, which the Roku remote seems unable to provide. Very disappointed in my purchase and seriously contemplating uninstalling it and disposing of it. A total waste of money, time and effort!
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 11, 2024
Hi Jim, thanks for sharing. Help is here! To input capital letters, kindly utilize the Shift key (or the Up Arrow key) located on the left side of the on-screen keyboard on your TV. Additionally, we recommend installing our official Roku mobile app, accessible on both iPhone and Android platforms, enabling the use of the on-screen keyboard for capitalization. Should you encounter any challenges on your device or require clarification, please visit our online platform at http://support.roku.com/contactus.
Thank you, and Happy Streaming!
Roku Customer Advocate
Thank you, and Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Enjoying my Roku!
on July 26, 2024
Posted by: Anonymous
from Lancaster, TX
I purchased this Roku to enjoy more TV and it is happening!!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Cable cutter!
on July 26, 2024
Posted by: Suzi
from Oklahoma
Dropped cablevision and Roku has been great! Very happy with it.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
Decent Device
on July 26, 2024
Posted by: Chelle
from Arkansas
I have bought several of these the last few years. The only problem is that I feel like I have to replace them every 6 months or so!
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, October 1, 2024
Hi Chelle, thanks for sharing your input! What specific issues do you have with your Roku device? You can contact us online so we can help you troubleshoot the problem you are experiencing with your device. Contact us here: support.roku.com/contactus. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Provides channels not available to me by my HOA
on July 26, 2024
Posted by: AndyF
from Clermont, Florida
My HOA has a canned video service which does not match my entertainment preferences
Adding Roku to my TV gives me the wanted channels and capabilities
Adding Roku to my TV gives me the wanted channels and capabilities
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
4
Much Better than my old Xbox one!
on July 26, 2024
Posted by: Roku Express
from LVR
Lags more than the channels I pay for but ok for cheap...
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
Disappointed
on July 26, 2024
Posted by: Unknown
from Portland, Oregon
The remotes SUCK
This is the 3rd version we've purchased. The 1st remote broke after 1 drop. The 2nd just stopped working & no, it wasn't the batteries, the volume control just stopped functioning. Here we are, 3rd version & the remote didn't work out of the box.
Done
This is the 3rd version we've purchased. The 1st remote broke after 1 drop. The 2nd just stopped working & no, it wasn't the batteries, the volume control just stopped functioning. Here we are, 3rd version & the remote didn't work out of the box.
Done
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 22, 2024
Hi there, this isn't quite right, and we'd like to help. Please visit us online at support.roku.com/contactus to connect with an agent who can assist you in troubleshooting this. Your feedback is very important to us, and we’re here to help. Thank you! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
great features
on July 26, 2024
Posted by: diane from ohio
from ohio
this is our second Roku, but first express. love both of them, easy to use.
I would recommend this to a friend!
Written by a customer while visiting roku.com