Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
4
Great for use on my older TV
on August 6, 2024
Posted by: HHIRose
from Hilton Head Island
I installed ROKU to stream programs. It was simple to install and is working great!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
2
on August 6, 2024
Posted by: frelanzr
from Rocklin, CA
Never was a fan of decades old reruns. Anything interesting, has additional charges attached.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 8, 2024
Hi there! Thanks for your input. We want to know what issue you have with your Roku. Contact us at support.roku.com/contactus so that we can assist. Your satisfaction is our priority. Thanks! Roku Customer Advocate.
Written by a customer while visiting roku.com
Customer Rating
1
Crap
on August 5, 2024
Posted by: Terry m
from Rochester NY
No volume or on off on remote ..................
....
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 30, 2024
Hi there, thank you for choosing Roku! Please note that the power button and power button are included on our Roku voice remotes and TV remotes that come with other streaming players. Unfortunately, these types of remotes are not included with the device you purchased. However, you have the option to purchase a remote separately. You can visit the following link to view the various features and compatibility of our remotes:https://www.roku.com/products/accessories. We appreciate your feedback as we're eager to improve our services. We're looking forward to your better experience. Happy streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Easy set up.
on July 31, 2024
Posted by: 1979 antiso
from San antonio, tx
I was able to set this roku up for my grandkids and parents. It was easy and love that i can download the movie apps for my family to watch while i am busy.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Awesome product
on July 29, 2024
Posted by: DDouville
from Coventry,CT
Had the original stick that came with the tv. Got tired of constant “upgrades”. Bought a newer one & love it!! It’s so easy to use & all my favorite channels are in one spot. It’s even better than my last one. Colors are even brighter on the screen. Would highly recommend over cable or satellite any day!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
3
on July 27, 2024
Posted by: Jim Kelly
from Canton Michigan
I bought this because my Tv was not responding to my remote. After I connected it to my set, I found it had no on/off or volume button. Very inconvenient
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 1, 2024
Hello, Jim. Thank you for your feedback and for sharing your thoughts. Please be advised that the Roku Express 3960R does not have volume control on its remote. This means you'll need to use your TV remote to control the volume while using the Roku Express 3960R. Roku Express 3960R is compatible with Roku remotes with power and volume control. Check the remote on our website at Roku.com. We hope this is helpful. Happy streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
4
Wonderful
on July 27, 2024
Posted by: Wolf68
from Little Rock, AR
I own 3 of them, but upon rare occasions they will lag or lock up. Unplug/ replug fixes it. Probably every 2~3 months or so.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Horrible Features
on July 26, 2024
Posted by: Andrea
from Pittsburgh, PA
I don’t like that there’s no power button or volume button on the remote itself. And for the volume you can’t adjust how high or low it goes. It’s either on regular mode or night mode. You can’t turn the volume up or down
No, I would not recommend this to a friend.
Response from roku.comBy Jessica, Roku Customer Advocate, September 30, 2024
Hi Andrea, thank you for choosing Roku! Please note that the power button and power button are included on our Roku voice remotes and TV remotes that come with other streaming players. Unfortunately, these types of remotes are not included with the device you purchased. However, you have the option to purchase a remote separately. You can visit the following link to view the various features and compatibility of our remotes:https://www.roku.com/products/accessories. We appreciate your feedback as we're eager to improve our services. Enjoy and happy streaming! Roku Customer Advocate
Written by a customer while visiting roku.com