Customer reviews from roku.com
Roku - Express (New) HD Streaming Device (3960RW) - Black
Average customer rating
4.7
(1,876 Reviews)
Rating breakdown 1,876 reviews
5 Stars
1,539
4 Stars
203
3 Stars
54
2 Stars
32
1 Star
48
87%of customers recommend this product.
(
698 out of
798)
Customer Reviews for Roku - Express (New) HD Streaming Device (3960RW) - Black
Customer Rating
1
Not what it used to be
on September 26, 2024
Posted by: vikefan
from Minnesota
Just recently bought this. I have three other players in my house I'm various ages. All of them have a power button and volume buttons. But this player does not have a power button nor a volume button. It requires you to set your TV up to be able to control volumes using on screen buttons. However my TV doesn't allow for that. Especially since I don't have a remote control for the TV. So if you're buying this to use it as a remote control for the TV. Do not. Not sure who was the idiot who came up with this.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, September 27, 2024
Hello! We appreciate you choosing our products and sharing your thoughts with us. Please be advised that some devices come equipped with a Simple Remote. These lack TV controls (Power and Volume), so you must use your TV remote to control these functions. The current line of new Roku devices is limited to the HD Roku Express. In addition, in Roku model releases, the non-plus(+) models are generally equipped with a simple remote. However, if you wish to have functional access to your TV's power and volume buttons using the Roku remote, we recommend the Roku Voice remote. You can refer to this link to compare the remote features at https://www.roku.com/products/accessories/compare. If you have any future inquiries or need assistance, please get in touch with us through our website at https://support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Happy Streaming!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
2
Just a Piece of Garbage...
on August 31, 2024
Posted by: GBisu
The title of the review says it all. We bought this because the remote for our Roku stick had stopped working (a chronic problem, we've discovered...). The express has trouble getting a good signal from our fiber-optic WiFi; I often can't stream a movie even when a laptop in the same room shows download speeds of 200+ MBPS. All the other devices work, it's just this brick connected to our TV. Hard skip.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
5
Great for cord cutters
on August 28, 2024
Posted by: Mike M
from Hibbing, MN
The Roku is an excellent value and provides plenty of free entertainment. Easy to use. Paired with an antenna it can save you hundreds if not thousands on cable and satellite subscriptions. I bought a second one for our cabin as well.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
1
Poor quality
on August 26, 2024
Posted by: Displeased customer
from Alabama
Ive bought 2 of these and both of them lose connection and restarts every few minutes. My other tvs with wifi works fine so i know its this product alone. Its a pain to restart and have to find the program that i was watching every 2-5 minutes.
No, I would not recommend this to a friend.
Response from roku.comBy Bernie, Roku Customer Advocate, October 1, 2024
Hi there, thanks for sharing your input! We understand that your device loses connection and restarts every few minutes. We want to help!
We advise you to reset the Network’s connection and set it up after. Go to Settings > System > Advance System settings > Network connection reset to reset the Network connection. Check out this link for a guide to setting up the connection: https://support.roku.com/article/115015760328. If the issue persists, contact us at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Happy Streaming! Roku Customer Advocate
We advise you to reset the Network’s connection and set it up after. Go to Settings > System > Advance System settings > Network connection reset to reset the Network connection. Check out this link for a guide to setting up the connection: https://support.roku.com/article/115015760328. If the issue persists, contact us at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
SOMETHING IS MISSING
on August 19, 2024
Posted by: Steph
from Jackson, OH
I bought 4 of these units because I switched TV providers and needed them. Unfortunately, there isn't a numeric key pad to allow direct tuning. Instead, I have to scroll through the menu to get to the channel I want to watch. Kind of cumbersome as is, but would be perfect if it had that feature.
I would recommend this to a friend!
Response from roku.comBy Bernie, Roku Customer Advocate, October 15, 2024
Hello, Steph. We’re grateful to receive your review! We value customers who provide feedback. We assure you that we will share it with the respective team. If you have questions or issues with your Roku, you can contact us at support.roku.com/contactus. We will be happy to assist. Happy Streaming! Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
Absolutely Love My ROKU
on August 17, 2024
Posted by: Cytygrl Fla
from S.Fla
I own 3 ROKU smart Televisions, & also bought a ROKU Media Express remote for Movie night on an outside Projector, THANK YOU for the sanity in a sometimes Insane world ☺️
Cytygrl ..Fla
Cytygrl ..Fla
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great for my granddaughters! And me too!
on August 15, 2024
Posted by: gitarman505
from Aztec, NM
I'm happy I bought another ROKU! It's the best thing going!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great Features
on August 10, 2024
Posted by: Douglas64
from Lansing, Illinois
I bought this in March 2024 and I'm so glad I did because I have access to a TV that I wasn't able to use.
I would recommend this to a friend!
Written by a customer while visiting roku.com